Legal Case Manager (SSDI/SSI)

Case Manager Be the steady guide for clients navigating one of the most important journeys through one of the most difficult time of their lives. Who We Are Walker Firm's mission is clear: to help the largest number of under-represented individuals in our community secure the disability benefits they deserve.

Core values:

Teamwork Persistence Integrity Kaizen (continuous improvement) Advocacy Our priority this year is having every team member operate at an "A-player" level—driven by data, supported by strong systems, and united behind our mission. Why This Role Matters The disability claims process is overwhelming for most clients. You will be their consistent point of contact—from intake through denial, approval, or appeal. With empathy, precision, and urgency, you'll ensure every case progresses, every client is heard, and every deadline is met. What You'll Do Manage a High-Impact Caseload Oversee ~300 active SSD/SSI claims Review every file at least once every 60 days Track status in Litify, Assure , and with SSA Drive Case Progression Schedule intake appointments within 1 business day File appeals within 30 days of denial Maintain 80%+ conversion rate on qualified leads Support Hearings & Resolutions Update forms (e.g., 3368), confirm hearing readiness, request medical RFCs Help attorneys get the right records, from the right providers, on time Review award letters with clients; initiate disengagements where appropriate Communicate with Purpose Explain process, set expectations, and follow up on SSA forms Maintain detailed call logs and next steps Coordinate with Legal Assistants for accurate updates Train, Collaborate, and Improve Complete all Trainual modules with 100% accuracy Support teammates during absences; attend all meetings on time Be coachable—seek feedback and apply it

What Success Looks Like Case Review Frequency:

100% of cases reviewed at least every 60 days

Intake Response Time:

Applications/new client meetings are scheduled within 1 business day

Lead Conversion:

80%+ conversion rate on qualified assigned leads

Appeal Filing Timeliness:

100% of appeals filed within 30 days of denial

Hearing Prep Readiness:

100% of records updated ≥60 days before hearing

Client Communication Quality:

Consistent, timely, and logged in Litify What You Bring 1-3 years of experience in legal case management, SSDI/SSI experience preferred Bilingual (English/Spanish) required Strong emotional intelligence and a "whatever it takes" mindset Excellent communication and time management skills What We Offer Competitive salary, 90/10 health insurance split, dental & vision, 401(k) Half-day Fridays , firm-paid breakfast, and paid holidays Deep training library and mentorship support A mission-first team that shares wins—and lifts each other up Join Our Mission Please complete this assessment: https://apply.select.wonderlic.com/BPG769/Walker-Firm and email your resume to hr@walkerfirm.com with a short message explaining why you're passionate about helping people through complex systems. Let's build something that matters—together.

Job Type:

Full-time Pay:

$25.00

• $28.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Monday to Friday Weekends as needed

Education:

Bachelor's (Preferred)

Language:

Spanish (Required) Ability to

Commute:

Hermosa Beach, CA 90254 (Required)

Work Location:

In person Legal Case Manager (SSDI/SSI) Hermosa Beach, CA 90254 $25

• $28 an hour
• Full-time $25
• $28 an hour
• Full-time Case Manager Be the steady guide for clients navigating one of the most important journeys through one of the most difficult time of their lives.

Who We Are Walker Firm's mission is clear: to help the largest number of under-represented individuals in our community secure the disability benefits they deserve.

Core values:

Teamwork Persistence Integrity Kaizen (continuous improvement) Advocacy Our priority this year is having every team member operate at an "A-player" level—driven by data, supported by strong systems, and united behind our mission. Why This Role Matters The disability claims process is overwhelming for most clients. You will be their consistent point of contact—from intake through denial, approval, or appeal. With empathy, precision, and urgency, you'll ensure every case progresses, every client is heard, and every deadline is met. What You'll Do Manage a High-Impact Caseload Oversee ~300 active SSD/SSI claims Review every file at least once every 60 days Track status in Litify, Assure , and with SSA Drive Case Progression Schedule intake appointments within 1 business day File appeals within 30 days of denial Maintain 80%+ conversion rate on qualified leads Support Hearings & Resolutions Update forms (e.g., 3368), confirm hearing readiness, request medical RFCs Help attorneys get the right records, from the right providers, on time Review award letters with clients; initiate disengagements where appropriate Communicate with Purpose Explain process, set expectations, and follow up on SSA forms Maintain detailed call logs and next steps Coordinate with Legal Assistants for accurate updates Train, Collaborate, and Improve Complete all Trainual modules with 100% accuracy Support teammates during absences; attend all meetings on time Be coachable—seek feedback and apply it

What Success Looks Like Case Review Frequency:

100% of cases reviewed at least every 60 days

Intake Response Time:

Applications/new client meetings are scheduled within 1 business day

Lead Conversion:

80%+ conversion rate on qualified assigned leads

Appeal Filing Timeliness:

100% of appeals filed within 30 days of denial

Hearing Prep Readiness:

100% of records updated ≥60 days before hearing

Client Communication Quality:

Consistent, timely, and logged in Litify What You Bring 1-3 years of experience in legal case management, SSDI/SSI experience preferred Bilingual (English/Spanish) required Strong emotional intelligence and a "whatever it takes" mindset Excellent communication and time management skills What We Offer Competitive salary, 90/10 health insurance split, dental & vision, 401(k) Half-day Fridays , firm-paid breakfast, and paid holidays Deep training library and mentorship support A mission-first team that shares wins—and lifts each other up Join Our Mission Please complete this assessment: https://apply.select.wonderlic.com/BPG769/Walker-Firm and email your resume to hr@walkerfirm.com with a short message explaining why you're passionate about helping people through complex systems. Let's build something that matters—together.

Job Type:

Full-time Pay:

$25.00

• $28.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Monday to Friday Weekends as needed

Education:

Bachelor's (Preferred)

Language:

Spanish (Required) Ability to

Commute:

Hermosa Beach, CA 90254 (Required)

Work Location:

In person