Eligibility Worker III

Eligibility Worker III County of Contra Costa - 3.7 Martinez, CA Job Details Full-time $8,005.73 - $8,826.31 a month 5 days ago Qualifications Conducting community outreach projects Event coordination Customer service Mid-level Team management Staff training Communication skills Community resource coordination Full Job Description JOB •This recruitment may close at any time, qualified candidates are encouraged to apply immediately.•

Bargaining Unit:

Local 1021 - Social Services Rank & File Unit The Employment and Human Services Department is currently accepting applications to fill twelve (12) vacancies for the positions of Eligibility Worker III. Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

Eligibility Worker III is the advanced journey-level classification in the Eligibility Worker series responsible for performing the most complex work assigned to the series. Assignments may include determining initial eligibility for three or more programs, engaging with clients to identify barriers to self- sufficiency and developing plans to remove those barriers; providing enhanced information and referral services and working with clients to ensure that connections are made; coordinating client appointments with internal and external organizations; organizing or coordinating community outreach events, and/or providing lead direction and training to staff. Incumbents regularly work on tasks that are varied and complex, requiring considerable discretion and independent judgment. Positions in the classification rely on experience and judgment to perform assigned duties. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to complete assignments. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

We are looking for someone who is: Highly organized and detail-orientedAble to thrive in a customer-focused environmentAdaptable to change and able to adjust priorities to serve the needs of the communityAble to demonstrate empathy in difficult or complex circumstancesAble to work effectively with various community stakeholdersWhat you will typically be responsible for: Conducting Interviews with applicants to determine eligibility and the need for public social programs and servicesAssisting with the completion of applications and declaration forms upon which eligibility decisions are basedInitiating procedures to grant, modify, deny or terminate eligibility and grants for various assistance programsProviding information and making routine referrals to resources available through the County and communityMaintaining case records and preparing detailed reportsA few reasons you might love this job: You will work in a fast-paced environmentYou will have opportunities for promotional growthYou will have a daily impact by providing assistance to vulnerable members of the communityA few challenges you might face in this job: You may need to interact with individuals who are experiencing difficult circumstances and may express frustration or distressYou will work on multiple assignments with competing deadlinesYou will be expected to process a high volume of workTo read the complete job description, please visit the website, Contra Costa County - Class Specification Bulletin (governmentjobs.com).The employment list established by this recruitment may remain in effect for six (6) months.

SUPPLEMENTAL INFORMATION 1.

Application Submission and Evaluation:

Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Please separate your eligibility determination roles for an accurate review. Use the supplemental questions to clearly distinguish these roles and complete them thoroughly and accurately.2.

Online Multiple-Choice Test:

Candidates who possess the minimum qualifications will be invited to participate in an online multiple-choice assessment. The assessment will measure candidates' competencies as they relate to the Eligibility Worker III Classification. These may include but are not limited to: Critical Thinking, Mathematical Facility, Adaptability, Attention to Detail, Displaying Ownership, Self-Management and Writing (Weighted 100%). The assessment will be administered remotely. You will need access to a reliable internet connection and a computer to take the assessment. If you apply for another recruitment that uses this exam and the test is scheduled within 6 months of the date you took the test this time, you will not have the option to re-take the exam. 3.

Hiring Interview:

Will be scheduled by the department.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment-specific questions, please contact Flor Robb at . For any technical issues, please contact the Government Jobs' applicant support team for assistance at +1 855-524-5627.CONVICTION HISTORYAfter you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE

WORKERAll Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT

OPPORTUNITYIt is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.