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Job Description
Case Manager/Court Navigator Building Opportunities for Self-Sufficiency (BOSS) Oakland, CA Job Details Temporary | Full-time $36.54 an hour 11 hours ago Benefits Mileage reimbursement Health insurance Dental insurance Paid time off Career development plan Vision insurance 403(b) Life insurance Retirement plan Qualifications Court setting experience Non-profit experience Passenger vehicle Sociology Criminal Justice Driver's License Bachelor's degree Case management
Driving Psychology Social Work Full Job Description PROGRAM:
PRETRIAL EXPANSION PROGRAM JOB TITLE
Case Manager/Court Navigator
REPORTS TO
Program Supervisor
LOCATION
Courthouse-Based (Wiley W. Manuel, Rene C. Davidson, East County Hall of Justice)
FLSA Status:
Temporary, Non-Exempt
BARGAINING UNIT
Local Union #1991, IUPAT, AFL-CIO
COMPENSATION
$36.54 hourly
ORGANIZATION
The mission of BOSS is to help homeless, poor, and disabled people achieve health and self-sufficiency, and to fight against the root causes of poverty and homelessness. The organization was founded in 1971 by a group of volunteers from the Hillel Streetwork Project in Berkeley who responded to the needs of mentally ill individuals being released to the streets by state hospital closures. Today, BOSS develops solutions to mass homelessness, mass incarceration and community violence and is dedicated to the inclusion of people marginalized by addiction, trauma, criminality, incarceration, poverty, racism, sexism, homelessness and violence with an intentional focus on four areas of service with Housing Security, Criminal Justice Reentry, Neighborhood Safety, and Social Justice Programs and services. BOSS works one-on-one with each family and each individual to help them achieve stable income, permanent affordable housing, and lasting wellness.
POSITION OVERVIEW
This is a Temporary, Full-Time position scheduled for approximately 40 hours per week, with the assignment expected to run through September 15, 2026. The Case Manager/Court Navigator provides direct client services, court-based navigation, and individualized case management for participants in the Pretrial Expansion Program. This role ensures that clients receive timely intake, clear understanding of expectations, and warm handoffs to supportive services that promote stability and compliance with Court orders. By combining case management with courtroom navigation, the Case Manager / Court Navigator plays a critical role in supporting clients' success, strengthening court appearance rates, and reducing recidivism. Key Responsibilities 1. Intake, Enrollment & Assessment →Conduct intakes and enrollments within 24 hours of Court referral. →Complete urgent needs assessments to identify immediate barriers (housing, transportation, medication, food, etc.). →Develop individualized service plans with participants that align with court requirements and personal goals. 2. Court Compliance & Client Support →Ensure participants have an accurate and complete understanding of their release conditions, expectations, requirements, and special orders. →Work with participants to create calendars and reminder systems for key court dates and required →Provide regular text, phone, and in-person reminders to promote compliance. Clarify court processes and expectations to reduce confusion and anxiety. 3. Accessibility & Accommodation →Secure interpreters or other accommodations for clients with limited English proficiency or disabilities to ensure service access and compliance with ADA 4. Service Linkage & Navigation →Provide warm handoffs and sustainable connections to services, including housing, behavioral health, substance use treatment, employment, and peer mentoring. →Continually network and coordinate with community service providers to expand available resources. 5. Courtroom Support & Navigation →Staff Court arraignment departments and support judges/attorneys in identifying appropriate service referrals for individuals released from custody. →Submit referrals from Court to the Program Supervisor for assignment. →Act as liaison between participants, the Court, and ACPD during the pretrial process. 6. Data Collection, Documentation & Reporting →Maintain accurate and up-to-date client case files, including intake forms, service plans, progress notes, and compliance documentation. →Collect all required data for program evaluation and reporting to ACPD and the Courts. →Notify the Supervisor immediately of violations, drug test results, client concerns, or other key issues. 7. Collaboration & Teamwork →Work closely with Program Supervisors, Intake/Assessment Coordinators, and QA Specialists to ensure program fidelity. →Participate in staff meetings, case conferences, and stakeholder coordination meetings. →Build strong, professional relationships with community partners, attorneys, and probation staff. Qualifications Education →Bachelor's degree in Social Work, Criminal Justice, Psychology, Sociology, or related field preferred; equivalent lived/professional experience considered. Experience →At least 2 years providing case management or navigation services to justice-involved, homeless, or high-barrier populations. →Experience working in court, probation, or criminal justice environments strongly preferred.
Knowledge/Skills:
→Familiarity with Alameda County Courts, ACPD, and service systems a plus. →Strong understanding of trauma-informed care, motivational interviewing, harm reduction, and cultural responsiveness. →Skilled in documentation, data entry, and compliance with court reporting requirements. →Excellent communication, organizational, and crisis intervention skills. →Proficiency with data entry, case management systems, Google Workspace and Microsoft Office Suite.
Other Requirements:
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Background Check & Live Scan :
Employment is contingent upon successful completion of a DOJ/FBI background check and Live Scan fingerprinting. →
Valid California Driver's License :
Candidates must provide a 5 year DMV printout; possess and maintain a valid California Driver's License in good standing. →
Reliable Transportation :
This position requires regular travel between program sites and may involve transporting participants. →
Automobile Insurance :
Employees who drive on behalf of the organization must carry current, valid automobile insurance with coverage appropriate for transporting program participants and must add BOSS as additionally insured. Proof of insurance is required upon hire and must be kept up to date. →Bilingual in Spanish or another threshold language highly desirable. Core Competencies →Client-Centered & Trauma-Informed Engagement →Court Navigation & Legal System Collaboration →Cultural Humility & Responsiveness →Crisis Management & Problem-Solving →Data Accuracy & Compliance Reporting →Professionalism & Ethical Boundaries Compensation & Benefits BOSS offers a competitive salary commensurate with experience, along with a comprehensive benefits package including health, dental, vision, retirement contributions, paid time off, and professional development opportunities. Additional Requirements Must be able to lift up to 25 lbs., climb stairs, and perform walking inspections of the property.
Pay:
$36.54 per hour
Benefits:
403(b) Dental insurance Health insurance Life insurance Mileage reimbursement Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply
