JOB TITLE

Housing Navigator/Case Manager

REPORTS TO

Associate Director of Housing

EMPLOYMENT STATUS

Non-Exempt

TIME COMMITMENT

Full-time (40 hours per week)

BARGANING UNIT

Local Union #1991, IUPAT, AFL-CIO.

STARTING SALARY

$65,000 annually

ORGANIZATION

The mission of BOSS is to help homeless, poor, and disabled people achieve health and self-sufficiency, and to fight against the root causes of poverty and homelessness. The organization was founded in 1971 by a group of volunteers from the Hillel Streetwork Project in Berkeley who responded to the needs of mentally ill individuals being released to the streets by state hospital closures. Today, BOSS develops solutions to mass homelessness, mass incarceration and community violence and is dedicated to the inclusion of people marginalized by addiction, trauma, criminality, incarceration, poverty, racism, sexism, homelessness and violence with an intentional focus on four areas of service with Housing Security, Criminal Justice Reentry, Neighborhood Safety, and Social Justice Programs and services. BOSS works one-on-one with each family and each individual to help them achieve stable income, permanent affordable housing, and lasting wellness.

POSITION DESCRIPTION

The Housing Navigator reports to the Associate Director of Housing for facilitating pathways to permanent housing for those who are on the street or in a BOSS shelter. He/she has experience maintaining relationships between landlords and guests and oversees housing-focused case management provided through BOSS's Housing Navigation program. The Housing Navigator fills a central role in linking homeless guests to an appropriate housing plan and supporting the navigation team in sustaining placements. The end goal for Housing Navigator is to facilitate rapid and resourced exits from homelessness into permanent housing and provides participant advocacy, benefit establishment, linkage to Mental Health and/or Substance Use Services, linkage to stable housing and all other supportive services as needed. The Housing Navigator will provide individualized support by helping each guest develop a plan to address their barriers, increase their income, and maintain and sustain permanent housing. Under the role of Case Manager, you will work with clinicians and other staff, to help homeless or at-risk individuals regain stability and improve their lives. Working with individuals from a person-centered, trauma-informed care approach using motivational interviewing techniques, you'll perform intake interviews and assess clients in order to create transition plans, treatment, and care plans, and provide wrap-around case management services.

ESSENTIAL RESPONSIBILITIES

Facilitate housing navigation activities using a housing first approach: Facilitate the housing planning process, including oversight of barriers and putting eligible participants on a path to maintaining housing. Prepare supporting documentation for guests, entering The Wood Street Community Cabins programs. Coordinate appropriate systems to place guests in permanent housing and set up any necessary supports, such as utilities and furniture. Remain primary point of contact between the guest and landlord until after the signing of the lease or sublease.

TEAM PARTICIPATION

Participates in staff meetings and other group activities essential for operations Leads team discussions on participant progress and lack of progress, and helps to develop possible solutions to ensure best support for the participant's success. Promotes good community relations and utilizes community services and resources. Attends scheduled training programs for professional development that includes, at a minimum, trainings required by BOSS and by regulatory and accrediting bodies. Assumes on-call responsibility, as assigned. Performs other duties as assigned.

OUTREACH AND RELATIONSHIP MANAGEMENT

Outreach to community, business owners, realtors, landlords, housing developers and other service providers to identify new and existing opportunities and build strong relationships to better assist participants in accessing resources, employment, supportive services, and housing opportunities. Respond to community requests for street outreach intervention. Mediate disputes between homeless persons and neighborhood residents. Attend collaborative meetings. Network with other agencies, coalitions, and local community meetings. Actively participate in staff meetings and trainings. Other duties as assigned Case Management Accomplishes clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; and monitoring staff performance. Determines clients' requirements by completing intake interviews; determining the need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans. Establishes treatment programs by setting schedules and routines; coordinating services being provided; and arranging resources, including transportation and escort. Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crisis; and providing personal support. Communicates clients' progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; and identifying treatment influences.

EDUCATION AND EXPERIENCE

Bachelor's degree in Sociology, Psychology, Social Work or related field, or H.S. Diploma or GED with four years experience working with homeless populations Two years in related experience with case management services, housing, homeless and mentally ill populations. Computer skills with proficiency in Microsoft Office. HMIS training a plus. SOAR Certification or relevant training Highly motivated self-starter and ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment. Ability to work with diverse communities and exercise mature judgment. Knowledge of community and social service resources in Alameda County Excellent interpersonal and communication skills, both written and verbal Knowledge and understanding of data collection and interpretation Sensitivity to the needs & issues of homeless persons, persons living with trauma, persons withdisabilities, (mental illness, alcohol and other drug problems, etc.) Tolerance of stressful situations and the ability to deal with stress constructively

PREFERRED SKILLS

Understanding of, and commitment to, the use of harm reduction strategies in the provision ofservices: Understanding of, and commitment to, the use of evidence based practices, including housing-first, trauma-informed care and critical time intervention Commitment to active client involvement in program development and the design and deliveryof supportive services Creative, dynamic, flexible and resourceful personality with the ability to infuse staff and participants/residents with enthusiasm Sensitivity to the needs & issues of homeless persons, persons living with trauma, persons withdisabilities, (mental illness, alcohol and other drug problems, etc.) Tolerance of stressful situations and the ability to deal with stress constructively

OTHER EXPECTATIONS

Access to a reliable vehicle, insurance, current CA driver's license & good driving record. Certification in CPR/First Aid.

LANGUAGE SKILLS

Ability to read and comprehend instructions, short correspondence, memos, business correspondence and all other mental health related documents. Ability to write clear, concise and accurate correspondence. Effective oral and written communication skills.

MATHEMATICAL SKILLS

College level mathematical skills required.

REASONING ABILITY

Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram form. Demonstrated skill with problem solving techniques.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit, stand, move up and down stairways, talk and hear, drive to and from community appointments. The employee must regularly lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

MENTAL DEMANDS

This position requires the individual to work with minimal supervision. Guidance is available as necessary, however, the individual is expected to be able to function autonomously and make individual decisions when appropriate. Position does require ability to interact with a variety of individuals and the ability to meet deadlines and time pressure based on the volume of work.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise and/or level of distractions in the work environment are usually moderate.

CONCLUSION

I invite you to be part of a vibrant and talented team that is committed to promoting health and self-sufficiency, fighting for equity, and celebrating diversity and inclusion! BOSS is committed to the principle of equal opportunity in education and employment. BOSS does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability in admission to, access to, treatment in, or employment in its programs and activities. Black, Indigenous, People of Color, and individuals with lived experience are highly encouraged to apply!

Job Type:

Full-time Pay:

$65,000.00 per year

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply

Education:

Bachelor's (Preferred)

Experience:

working with the homeless populations: 4 years (Preferred) Case management: 2 years (Preferred) Ability to

Commute:

Oakland, CA 94605 (Required)

Work Location:

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