SDHC Case Manager

VETERANS VILLAGE OF SAN DIEGO, INC - 3.9

San Diego, CA Job Details Full-time $21.00 - $26.50 an hour 11 hours ago Qualifications Computer literacy

Full Job Description Title:

Case Manager Department:

San Diego Housing Commission Reports to:

Program Manager FLSA Status:

Full-time, Non-Exempt The Veteran Interim-Housing Case Manager is part of a multidisciplinary team who serves as the bridge between interim-housing services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the team in understanding resources and needs within the community.

Essential Duties and Responsibilities:

Provides comprehensive case management to veterans who are seeking housing and related services. Interviews veterans to determine housing and other social service needs. Provides appropriate referrals as necessary. Prepares and maintains confidential case records. Consults with service providers and community partners on resource-related issues. Ensures confidentiality and controls access to sensitive information. Collaborates with clinical team to perform risk management and crisis intervention services as necessary. Develops network of trusted contacts within organizations in which to refer and coordinate care. Participates in multidisciplinary team meetings. Follows care follow-up procedures to ensure veterans received the services they were referred to and do not have any follow up needs. Assists veterans to navigate service providers across multiple systems of care. Maintain case information and notations within VVSD electronic healthcare record. Document client information in the San Diego County Homeless Management Information System (HMIS)

Qualifications:

Bachelors Degree in Social Work, Sociology, Psychology or related field (or equivalent experience) preferred 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment. Knowledge of/ experience working with local social service, public health, and VSO organizations and resources is a plus. Experience working with a military or veteran population is preferred. Familiarity with San Diego County Coordinated Shelter Intake Program preferred. Experience working with Homeless Management Information System (HMIS) preferred. Excellent written and oral communication skills. Must be highly organized, detail oriented, and reliable. Ability to communicate clearly and effectively via oral or written means Ability to make oral presentations. Ability to remain calm and maintain self-control during difficult circumstances and emergencies. Ability to adapt to change. Ability to respond in a professional manner in all situations. Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus. Ability to think analytically and evaluate the impact of case management recommendations. Ability to set work priorities and to evaluate and create solutions to work related problems. Ability to maintain boundaries. Ability to assist veterans in developing a budget. Ability to deescalate situations including emotionally charged situations. Knowledge of case management services and community resources.

Physical Requirements:

Ability to bend and lift light objects Ability to sit for extended periods of time while viewing a computer monitor Dexterity of hands and fingers to operate a computer keyboard Capable of communicating and exchanging information Seeing to read reports and data Ability to communicate in English Ability to work in a noisy, busy environment