Job Title:

Case Management Assistant II Location:

ONSITE 45

Castro St San Francisco, CA 94114

Schedule:

Full-time | Day Shift | 8:00 AM-4:30

PM Requirements:

• 2+ years of experience in healthcare administration, case management support, or care coordination (recommended).
• Experience with post-acute care referrals and insurance authorizations.
• Experience with skilled nursing facility (SNF) referrals, discharge coordination, or transitional care workflows.
• Ability to coordinate referrals, track authorization requests, and follow up with healthcare providers and facilities.
• Experience with patient documentation, medical records, and healthcare administrative processes.
• Proficiency in electronic health records (EHR), Microsoft Office, and data entry.
• Ability to manage multiple priorities, maintain accurate records, and meet time-sensitive discharge deadlines.
• Strong communication skills and ability to collaborate with case managers, healthcare providers, and external facilities.

Preferred Requirements:

• Experience with complex discharge planning and post-acute placement coordination.
• Familiarity with SNF authorizations, insurance verification, and payer requirements.
• Experience supporting community-based services, waiver programs, or board and care placements.
• Familiarity with Laguna Honda applications and long-term care placement processes.
• Experience coordinating multidisciplinary case conferences and external service providers.

Summary /

Duties:

The Case Management Assistant II supports Sutter Health's Post-Acute Care and Utilization Management teams, focusing on post-acute referrals, insurance authorizations, and complex discharge coordination. Responsibilities include processing referrals, tracking authorization requests, communicating with skilled nursing facilities, coordinating placement documentation, and following up with healthcare providers and community resources. The role assists case managers with time-sensitive discharge activities, including SNF authorizations, long-term care applications, case conferences, waiver services, and community support coordination. Additional duties include maintaining accurate patient records, monitoring referral status, resolving administrative delays, and facilitating communication between internal teams and external facilities.

Pay:

$30.00 per hour Expected hours: 40.0 per week

Work Location:

In person