Case Manager

Description We are looking for a compassionate and organized Case Manager to support formerly homeless adults in a Contract position based in San Francisco, California. This role focuses on helping residents maintain stable housing, access community resources, and improve overall well-being through consistent engagement and individualized support. The ideal candidate brings strong case coordination skills, sound judgment in sensitive situations, and the ability to build trust with tenants facing mental health, substance use, or medical challenges.

Responsibilities:

• Oversee an active portfolio of residents, providing consistent case management support tailored to individual housing stability and wellness goals.
• Meet with tenants regularly through outreach and follow-up visits, especially during move-in periods and at other key moments when additional support is needed.
• Complete intake evaluations, reassess resident needs over time, and develop service plans that encourage long-term housing retention and improved quality of life.
• Help tenants secure and maintain public benefits, stay current with rent obligations, and address barriers that could affect continued tenancy.
• Coordinate with property staff during unit reviews and pest control visits, and assist residents in resolving habitability concerns within their living spaces.
• Connect residents with employment, healthcare, behavioral health, and other community-based services, while encouraging successful follow-through with referrals.
• Foster a supportive residential environment by organizing tenant activities, group events, and community-building opportunities in collaboration with staff and residents.
• Respond appropriately to tenant crises by using de-escalation techniques, documenting concerns, and partnering with internal teams or outside providers when further intervention is required.
• Maintain accurate case records, prepare required reports and correspondence, protect confidential information, and report suspected abuse or neglect in accordance with policy and legal requirements.
• Participate in scheduled meetings, resident support initiatives, and site-based activities such as benefit or income recertification and check distribution support. Requirements
• Bachelor's degree required, or at least 2 years of verified case management experience serving homeless or formerly homeless individuals in place of a degree.
• Minimum of 1 year of hands-on experience supporting diverse, low-income, homeless, or formerly homeless populations.
• Prior experience in case management, outreach, or supportive housing environments is required.
• Familiarity with San Francisco, California community resources and the ability to make appropriate service referrals for residents with varied needs.
• Demonstrated ability to manage organized documentation and case files for a high-volume caseload.
• Proficiency with Microsoft Office applications and confidence using standard administrative tools for reporting and recordkeeping.
• Strong written communication skills with the ability to complete documentation accurately and prepare clear business correspondence.
• Effective problem-solving skills, sound judgment, and the ability to remain composed when handling urgent or high-stress situations.

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