Case Manager

Description We are looking for a Case Manager to support formerly homeless single adults in a Long-term Contract position based in San Francisco, California. This role focuses on helping tenants maintain stable housing, access essential services, and improve overall well-being through consistent, client-centered case management. The ideal candidate brings strong administrative skills, sound judgment in sensitive situations, and the ability to build trust with individuals facing mental health, substance use, and medical challenges.

Responsibilities:

• Oversee a high-volume tenant caseload and provide individualized support plans that promote housing stability and personal progress.
• Meet with tenants at move-in, throughout residency, and whenever additional support is needed to assess concerns and coordinate next steps.
• Deliver ongoing case management services, including needs assessments, goal setting, progress monitoring, and follow-up on service plans.
• Help tenants secure and maintain public benefits, stay current with rent obligations, and address barriers that may affect continued housing.
• Work with property staff during unit visits, inspections, and habitability-related follow-up to address tenant concerns and support safe living conditions.
• Connect residents with community resources such as healthcare, behavioral health services, recovery programs, and employment support, and encourage successful engagement with those services.
• Strengthen tenant participation by organizing community meetings, group activities, and supportive events in partnership with colleagues and site staff.
• Respond appropriately to tenant crises by using de-escalation techniques, coordinating support, and escalating urgent concerns when necessary.
• Maintain accurate, confidential case records, complete required documentation, and report suspected abuse or neglect in accordance with policy and legal requirements.
• Participate in scheduled meetings, agency initiatives, and site-based support activities, including tenant-facing administrative events. Requirements
• Experience providing administrative or case coordination support in housing, social services, community programs, or a related setting.
• Ability to manage detailed documentation, data entry, filing, and record maintenance with a high level of accuracy.
• Strong interpersonal skills with the ability to build rapport and communicate effectively with vulnerable populations and cross-functional teams.
• Comfort handling sensitive situations with professionalism, discretion, and sound crisis response judgment.
• Ability to coordinate multiple priorities, maintain organized case files, and follow through on time-sensitive tasks.
• Knowledge of community resources, public benefits, and supportive service referrals is preferred.
• Proficiency in basic office and administrative tasks, including tracking information and maintaining confidential records.
• Commitment to confidentiality, tenant advocacy, and a respectful, client-centered approach to service delivery.

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