Case Manager

Description We are looking for a compassionate and organized Case Manager to support formerly homeless adults in maintaining stable housing and improving overall well-being in San Francisco, California. This Contract position plays a key role in delivering individualized support to residents who may be navigating mental health, substance use, or medical challenges. The ideal candidate will build strong working relationships with tenants, coordinate services, and help foster a safe, engaged residential community.

Responsibilities:

• Oversee an active portfolio of residents, providing consistent case management tailored to individual housing stability and wellness goals.
• Meet with tenants regularly through outreach and follow-up visits, including at move-in and during critical periods of adjustment or need.
• Evaluate resident needs on an ongoing basis and develop practical service plans that encourage progress toward independent living and improved quality of life.
• Help residents secure and maintain public benefits, stay current on rent obligations, and address barriers that may affect successful tenancy.
• Coordinate with property staff on unit-related concerns, including inspections, habitability matters, and scheduled building visits.
• Connect residents with community resources such as healthcare, behavioral health services, employment programs, and other supportive services, and encourage follow-through on referrals.
• Organize tenant-focused activities and group events that strengthen community engagement and promote a supportive living environment.
• Respond appropriately to tenant crises by using de-escalation techniques, documenting incidents, and involving internal teams or external providers when necessary.
• Maintain accurate case records, safeguard confidential information, and complete required documentation, reporting, and file management in a timely manner.
• Collaborate with colleagues, hotel staff, and partner agencies while participating in scheduled meetings, site initiatives, and resident support activities such as check distribution days. Requirements
• Experience providing administrative support, case coordination, or direct services in housing, social services, or a related setting.
• Ability to manage a high-volume caseload while maintaining strong organization and attention to detail.
• Skilled in documentation, data entry, file maintenance, and handling sensitive records with discretion.
• Comfortable working with individuals facing mental health, substance use, medical, or other complex life challenges.
• Strong communication and interpersonal skills with the ability to build trust and work effectively with diverse populations.
• Capable of responding calmly to urgent situations and using sound judgment during crisis intervention and follow-up.
• Proficiency in collaborating across teams and with outside service providers to support client needs.

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