Case Manager | ECM Mercy Pharmacy Santa Ana, CA Job Details Part-time | Full-time $25 - $30 an hour 3 hours ago Benefits Health insurance Dental insurance Paid time off Parental leave Vision insurance 401(k) matching Flexible schedule Qualifications Microsoft Word Spanish Teamwork Microsoft Excel Microsoft Outlook Electronic health records (EHR) management Driver's License Experience working with children Attention to detail Working with families Health information management Full Job Description Looking for an innovated & dedicated case manager to join our growing team! Responsibilities Complete the comprehensive assessment with each enrolled client, in order to identify their primary needs, strengths, barriers, goals. Develop and implement personalized care management plans for each client based on the information gathered during the assessment process. Identify key members of the client's care team. Oversee the work of the identified care team to ensure provision of the care plan. Facilitates regular multidisciplinary team conference meetings. Overcome barrier to treatment and medication management, ensuring access to necessary health, behavioral, and social services. Monitor treatment adherence and support clients in achieving their health and wellness goals. Assist in coordinating and tracking transitional care services, including discharge planning and post-acute follow-ups. Engage in active collaboration with healthcare providers and establish supportive familial systems for clients. Maintain meticulous documentation of engagements, care plans, and service referrals in the ECM's EHR system. Maintain timely, accurate, and HIPAA-compliant documentation in the organization's care management or EHR system. Other duties as assigned.

Expectations:

Strong understanding ECM principles, with a focus on ethical client engagement and safety. Effective collaboration and coordination with the Outreach and Engagement Specialist, Intake Specialist, Peer Support Specialists/Community Health Workers, external providers and organizations, and other relevant parties. Utilization of trauma informed care, motivational interviewing and other best practices when engaging with clients. Proficient use of the EHR system and familiarity with various healthcare services. Proficiency in documentation and data management with an understanding of HIPAA guidelines. Utilization of techniques proven to increase engagement with identified focus populations. Utilization of motivational interviewing, harm reduction and trauma-informed approaches Commitment to cultural sensitivity and diverse community engagement. Any additional assigned duties

Core Competencies:

Knowledge of trauma-informed care, harm-reduction, and motivational interviewing Clinical judgment and critical thinking in community-based settings Skilled in navigating complex care systems, including Medi-Cal and community resources Leadership in interdisciplinary team collaboration Strong written and verbal communication skills Cultural humility and the ability to engage with diverse populations respectfully and effectively Detail-oriented, organized, and accountable for documentation and reporting

Requirements:

Bachelor's degree (B.A.) and/or Masters Degree in social services or related field, with at least 2 years of experience working with children and/or families. Other than BA degree with 2 years direct service experience working in case management or related experience in the field.

Proficient knowledge of:

Electronic Health Record, Microsoft Word, Outlook and Excel. Bilingual Spanish Required (verbal and written skillset). Valid CA Driver's License.

Preferred Qualifications:

Prior experience working with ECM Populations of Focus (e.g., individuals experiencing homelessness, justice involvement, serious mental illness, or complex medical needs). Experience supervising or guiding non-licensed or paraprofessional staff. Familiarity with Medi-Cal and CalAIM initiatives, ECM documentation, and quality improvement processes

Job Types:

Full-time, Part-time Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance

Work Location:

In person