Case Manager Individuual and Family Support Network Santa Rosa, CA Job Details Full-time $24.00 - $31.25 an hour 12 hours ago Benefits 403(b) matching Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Housing advocacy Computer operation Housing case management Risk management for crisis intervention support Teamwork Activities of daily living (ADL) training Caregiving documentation requirements Serving clients Case assessment Experience working with the veteran population Experience working with individuals with disabilities Interdisciplinary collaboration in health services social work Harm reduction Intake Coaching Housing search assistance Experience working with individuals with cognitive disabilities Filing Care documentation Clinical case management notes Community resource coordination in health services social work Care planning in social services Experience working with individuals experiencing homelessness Mental health resources facilitation Driver's License Cultural competency Records management Employment support for individuals with disabilities Experience working with individuals with trauma-related disorders Client referral services Full Job Description Case Manager - Individual & Family Support Network (IFSN)

Location:

Santa Rosa, California Employment Type:

Full-Time Compensation:

The compensation range for this position is $24.00 to $31.25 hourly, commensurate with experience and qualifications. This VA position is a 1.0 Full-Time Equivalent. The role includes Health/Dental/Vision benefits, Paid Time Off, and 401k/403b matching after one year.

Start Date:

November 2026 About IFSN Individual & Family Support Network (IFSN) is a 37‑year‑old nonprofit organization dedicated to providing housing, stability, and supportive services to homeless and housing‑insecure individuals and families in Sonoma County. Founded through a collaboration of faith‑based organizations, IFSN has evolved from a drop‑in shelter to a multi‑program housing and services provider. The organization currently owns three homes and maintains 12 master‑leased properties, serving diverse populations including: Santa Rosa Junior College students Justice‑involved individuals referred through Sonoma County Probation Families in reunification Foster youth through Child Protective Services Rapid Re‑Housing participants through the Department of Health Services Homeless Veterans referred through the VA or street outreach Our mission: "To provide housing and a hand‑up for homeless and housing insecure individuals and families living in Sonoma County and neighboring areas; in an atmosphere of dignity, respect and kindness; toward an outcome of empowerment, self‑sufficiency, and independence." Position Summary The Case Manager position may work with individuals with severe and persistent mental illness, physical or cognitive challenges​, and will work collaboratively with other involved agencies ​​that can also support clients. The Case Manager will help the client navigate through various systems and/or departments that support the client's needs and goals. This will/can include Continuum of Care (CoC), Coordinated Entry, Sonoma County Behavioral Health & Department of Health Services, DAV Chapter 48, the Sonoma County Veterans Service Office, Sonoma County Veteran Resources, VA medical centers, Child Protective Services, Department of Rehabilitation, but also the Department of Motor Vehicles, acquiring insurance, a CA Drivers License, Birth Certificates, etc. The Case Manager, under ​the supervision of the Program Director, conducts intakes and co-creates person-centered plans that are closely monitored throughout the time with IFSN. The Case Manager is responsible for timely and accurate case notes. Key Responsibilities

• Direct service provided within

Low Barrier, and Harm Reduction Models:

program intake/enrollment, treatment planning, ​and ongoing case management in support of housing and specific program goals.

• Develop individual housing case plans and provide ongoing housing search services.
• Create and maintain electronic files
• Attend and participate in weekly team​ meetings.
• ​Develop an understanding of resources available in Sonoma County for homeless families and individuals​, and create partnerships with different mental health and substance abuse providers
• Direct service also includes​ assisting clients with skill​-building, financial education, and employment​ preparation.
• Direct service includes helping​ clients attend regular court dates and appointments when appropriate
• Help clients set up behavioral health​ services and primary care services
• Connect clients with substance abuse​or dual diagnosis services
• Provide crisis interventions and risk​ assessments
• Assist clients in developing daily​ living skills Required Competencies

Person-Centered Engagement:

Demonstrates the ability to build trusting, respectful relationships with individuals experiencing homelessness, severe and persistent mental illness, substance use disorders, cognitive or physical disabilities, and complex trauma histories.

System Navigation & Advocacy:

Skilled in helping clients access and move through multi‑layered systems including Coordinated Entry, Sonoma County Behavioral Health, VA medical centers, CPS, Department of Rehabilitation, DMV, and public benefits programs.

Housing Case Management:

Competence in developing individualized housing plans, conducting housing search activities, and supporting clients through the full housing process from application to move‑in.

Crisis Response & Risk Assessment:

Able to identify, assess, and respond to crises using de‑escalation, harm reduction, and trauma‑informed approaches.

Documentation & Compliance:

Maintains timely, accurate, and complete electronic case notes, files, and service documentation consistent with agency, funder, and regulatory requirements.

Interdisciplinary Collaboration:

Works effectively with internal teams and external partners including mental health providers, substance use treatment programs, social service agencies, and veteran‑serving organizations.

• Skill‑

Building & Coaching:

Supports clients in developing daily living skills, financial literacy, employment readiness, and self‑advocacy.

Cultural Humility & Equity:

Demonstrates awareness of systemic inequities and provides services that are culturally responsive, trauma‑informed, and grounded in harm reduction.

Professional Judgment & Boundaries:

Exercises sound decision‑making, maintains professional boundaries, and adapts to changing client needs and program priorities. Education & Experience Minimum 1-2 years of experience providing direct services in homeless services, behavioral health, substance use treatment, veteran services, or related fields. Experience working with individuals with severe and persistent mental illness, co‑occurring disorders, cognitive or physical disabilities, or high‑acuity needs. Experience conducting intakes, developing service plans, and maintaining electronic case files. Experience navigating public systems such as Coordinated Entry, Medi‑Cal, VA services, CPS, Department of Rehabilitation, or other county/state agencies preferred. Lived experience in homelessness, recovery, or behavioral health systems is valued and welcomed. Additional Requirements

• Valid California driver's license (or ability to obtain one) and reliable transportation.
• Ability to pass background checks required by partner agencies when applicable.
• Proficiency with electronic records systems and basic computer applications.

Who You Are You are a compassionate, organized, and mission‑driven professional who believes in meeting people where they are. You thrive in environments where every day is different, and you bring patience, creativity, and persistence to your work with clients who face significant barriers. You understand that progress is not linear, and you celebrate small wins while helping clients stay focused on long‑term goals. You are comfortable navigating complex systems and advocating for clients in settings ranging from behavioral health clinics to the DMV. You communicate clearly, maintain strong documentation practices, and collaborate naturally with colleagues and community partners. You value harm reduction, trauma‑informed care, and culturally responsive practice, and you approach each client with dignity, respect, and an unwavering belief in their potential. Most importantly, you are someone who shows up—consistently, reliably, and with genuine care—for people who need support to stabilize, heal, and move toward housing and wellness.

Pay:

$24.00 - $31.25 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person