Outreach Navigator (Full Time, Sunday - Thursday)

Outreach Navigator (Full Time, Sunday - Thursday) New Haven, CT Job Details Full-time $24.52 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Bilingual Conducting community outreach projects Record keeping Computer operation Report writing Microsoft Outlook Harm reduction Computer literacy Caseload management Zoom Local agency collaboration Care documentation Conflict de-escalation Mid-level Microsoft Office Driver's License Data management Case management Substance abuse Working with individuals with mental health conditions Human Services Networking through strategic partnership building Client advocacy in social work Passenger pickup and drop-off Progress documentation Appointment scheduling Working with individuals with substance use disorders Associate's degree Referral coordination Communication skills Community resource coordination Time management Interpersonal communication Full Job Description Liberty Community Services, Inc. (Liberty)

JOB DESCRIPTION

Title:

Outreach Navigator ( City Funds/SNOFO)

POSITION 1

Hours/Shift:

35 Hours/Week (Sunday through Thursday 8 AM to 3:30 PM with 30 minute unpaid lunch break)

Supervisor:

Coordinator of Outreach Services The Outreach Navigator is expected to identify and build rapport with homeless individuals and families living in places unfit for human habitation such as the street, encampments, or in vehicles (unsheltered). The Outreach Navigator will facilitate access to basic needs, employment, and other services at Liberty. The position will assist clients in breaking the cycle of homelessness by moving from unsheltered homelessness to housing, accessing necessary support services, and rapidly obtaining permanent housing. The Navigator works collaboratively with other outreach workers to carry out a strategic outreach plan. Navigators will provide individualized client support throughout this entire journey by helping each client develop a plan to address their barriers, increase their income, and maintain and sustain permanent housing. As part of the plan, the Navigator will identify each area in which clients will need assistance to accomplish the outlined goals and objectives (i.e. scheduling appointments, applying for public benefits, identifying subsidized housing, etc.)

Essential Functions:

Support the agency's mission, philosophies, goals, planning objectives, special initiatives and supports their ongoing development and implementation. Diligently maintain documentation of all activities through an electronic record and physical case record.

• Work collaboratively with Outreach Navigators to enhance street engagement through site-based services.
• Coordinate visits via ZOOM or other teleconferencing with licensed provider to complete disability verification.
• Respond to requests from various stakeholders to engage with people in encampments and other "rough sleeping" situations.
• Carry a Caseload of 15-20 people who are unsheltered.
• Provide supportive services in a nonjudgmental manner.
• Distribute engagement items like bus passes, hygiene products, gloves, coats, hats, etc. to provide relief to people experiencing unsheltered homelessness.
• Document progress toward desired outcomes - housing, health and income stability. Maintain client related data tracking systems, including case notes and complete HMIS entries.
• Prepare case-related reports including outcomes, successes and challenges.
• Provide information, referrals, linkages, and advocacy to assist clients in accessing services and resources.
• Assist clients with procuring necessary documents and services such as identification cards, birth certificate, social security income, disability income.
• Identify appropriate options for clients such as supportive housing and employment.
• Attend weekly Outreach & Engagement Team, clinical supervision and team meetings.
• Work one weekend day thus it is crucial that excellent communication be maintained with staff working weekdays and partner organizations.
• Network with other agencies, coalitions, business, faith-based groups, and local community to bring vital services to the people served.

Ensure provision of referrals and support during times of changing mental health, health, SUD and other client needs. Ensure creative methods are utilized to support client/tenant engagement. Collaborate with Operation CLEAN activities to facilitate: Housing stability Income stability and access to paid employment Health stability Supportive social networks Appropriate orientation to Liberty Community Services program(s). Creation of a client centered and empowering environment. Development of effective resources/support teams with client/tenant. Utilization of available resources to improve their quality of life. Review and adhere to Liberty administrative procedures and employee handbook. Represent Liberty and assigned programs to the community, agencies, and individuals. Attend regular supervision with the Program Coordinator. Participate in agency meetings/activities, assigned workgroups activities and other meetings as required. Collaborate with IT on maintaining compliance with CaseWorthy/HMIS/DdaP - computerized data collection and electronic case records. Other requests may from time to time be made by the Program Coordinator, Program Director or Leadership Team to assist the agency's overall management. Transport clients - as necessary to housing, legal, medical and other appointments.

Qualifications:

Position requires a minimum associate's degree with a concentration in human services. Experience working with persons with MH and/or SUD Experience working with the homeless or marginalized population Must be proficient with PCs and Microsoft Office Word & Outlook Understanding of Housing First philosophy Training in harm reduction, motivation interviewing, de-escalation techniques Creativity, flexibility and ability to work in a changeable and fast-paced environment. Working knowledge of employment, housing and human services in Greater New Haven. Experience with employment, housing and homelessness services strongly preferred. Strong organizational, written, computer, and communication knowledge and skills a must. Valid CT driver's license required.

• Bilingual capabilities a plus.

Three strong work-related references (upon request). Liberty Community Services, Inc. (Liberty) is an equal opportunity employer. Liberty will not discriminate against and will take affirmative action to ensure against discrimination in recruitment and employment. Liberty does not and shall not discriminate on the basis of age, race, creed, color, national origins, disability, marital status, gender identity, sex or sexual orientation, and military status in any of its activities or operations. Liberty is committed to providing an inclusive and welcoming environment for all members of our staff, clients, and volunteers.

Work Remotely No Job Type:

Full-time Pay:

$24.52 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person