Position Summary The Housing Case Manager is responsible for helping clients identify, apply for, obtain, and maintain safe and stable housing. This position supports individuals who may be experiencing homelessness, housing instability, mental health challenges, substance use concerns, unemployment, domestic violence, reentry barriers, or other social needs. The Housing Case Manager works closely with clients, landlords, shelters, community partners, benefit programs, clinical staff, and support teams to remove housing barriers and connect clients to appropriate resources. Key Responsibilities The Housing Case Manager will be responsible for: Conducting housing needs assessments and identifying each client's housing barriers. Assisting clients with housing applications, shelter referrals, voucher programs, rental assistance, and supportive housing resources. Helping clients gather required documents such as ID, Social Security card, income verification, benefits letters, medical records, and referral forms. Coordinating with landlords, housing programs, shelters, government agencies, and community organizations. Supporting clients with housing searches, apartment applications, lease review, movein planning, and housing stabilization. Educating clients on tenant rights, lease responsibilities, budgeting, rent payment expectations, and household safety. Connecting clients to benefits, employment support, food assistance, transportation, medical care, mental health care, and SUD services. Developing individualized service plans with goals related to housing stability, income, treatment, and daily living needs. Monitoring client progress and following up regularly to prevent eviction, relapse, crisis, or housing loss. Documenting all client contacts, referrals, services, progress notes, and outcomes in the EHR or case management system. Participating in team meetings, care coordination meetings, case reviews, and discharge planning. Maintaining HIPAA compliance, confidentiality, professional boundaries, and client dignity at all times. Reporting safety concerns, suspected abuse, neglect, crisis needs, or emergency situations immediately to the appropriate supervisor. Minimum Qualifications Qualified candidates should have: High school diploma required; associate or bachelor's degree in human services, social work, psychology, public health, criminal justice, or related field preferred. At least 12 years of experience in case management, housing support, social services, behavioral health, shelters, community outreach, or human services. Experience working with individuals experiencing homelessness, mental illness, substance use, poverty, trauma, or housing instability preferred. Knowledge of housing resources, rental assistance programs, shelters, vouchers, and community services preferred. Strong communication, organization, and documentation skills. Ability to complete progress notes and service documentation on time. Ability to work with clients in the office, community, shelters, housing sites, or by phone. Ability to maintain confidentiality and follow HIPAA requirements. Valid driver's license and reliable transportation preferred, if community visits are required. Ideal Candidate The ideal candidate is someone who: Is compassionate, patient, and professional. Understands housing barriers and community resources. Can advocate for clients while maintaining professional boundaries. Is organized and able to manage multiple cases. Communicates well with clients, landlords, shelters, and treatment teams. Can work with clients who may be in crisis or experiencing complex needs. Documents services accurately and on time. Protects client confidentiality. Is reliable, resourceful, and solutionfocused.