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Description Position Summary:

The Community Resource Navigator serves as a support person, advocate, and guide for individuals and families with needs beyond the services offered at Turning Points. This role connects clients to appropriate community resources, advocates on their behalf, and provides hands-on support such as scheduling appointments, making warm referrals, and following up to ensure clients can overcome barriers. By improving access, enhancing coordination, and supporting follow-through, the Community Resource Navigator helps clients receive timely, high-quality services and achieve greater stability.

Essential Duties and Responsibilities:

Performs the following functions, which include but are not limited to: Provides support, advocacy, and navigation services to individuals and families Identifies and assesses client and family needs. Performs intake assessment with clients with care and confidentiality. Guides and informs clients of available community resources. Advocates on the individual's behalf and coachs clients to effectively advocate for themselves. Provide direct referrals and assure linkages for services based upon eligibility. Accept and/or enter referra l into UniteUs Assists new clients in completing intake forms and inputting data into CSIS and other data collection sites. Support and maintain collaborative relationships with key community service providers and stay abreast of information pertinent to a successful referral and linkage. Complete daily notations of client activity and enter their services in CSIS/Clarity and/or spreadsheets May monitor staff (including but not limited to employees, volunteers and/or interns). Participate in on campus outreach activities. Additional responsibilities may be assigned in support of the organizations needs and priorities.

Qualification Requirements:

High School or equivalent education required. Minimum of two years of work experience in the human services field. Bilingual English/Spanish preferred. The position involves both on-campus and off-campus duties, so adaptability with work locations will be essential Ability to pass Level II background check

Skills Required:

Strong written and verbal communication skills o Must be knowledgeable of community resources systems o Must be dependable, self-motivated, and able to work with minimal supervision while balancing working as a team. o Proficiency in Microsoft Word, Google Suite and common scheduling tools o Experience with Clarity/CSIS and UniteUs preferred o Solve practical problems and document results using sound judgment. o Ability to work with multiple agencies in coordinating, planning, and delivering advocacy. o Interact effectively with individuals from diverse backgrounds. o Process and provide feedback in a manner that is sensitive to cultural, linguistic, and psychological needs of participants. o Ability to work independently with minimal supervision while functioning effectively as a team member.

Supervision:

This position reports to the Community Resource Manager. The Community Resource Navigator is expected to use and is given considerable latitude for discretion, independent judgment and self-directed time management in planning and executing work to achieve the most effective results. Supervision is minimal concerning day-to-day activities. Work is reviewed retrospectively, primarily in terms of results achieved and the maintenance of effective and harmonious work relationships both internal and external.

Physical Requirements:

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position successfully. This is an office work environment requiring limited physical effort. Position requires visual acuity for reviewing, checking, preparing and maintaining written and computer files. Employee is required to have sufficient hearing to accurately perceive information at normal and spoken word levels. Must be able to demonstrate proficiency with Microsoft Word, Excel and other required computer programs & databases.

Mental Demands :

Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. This job description lists typical responsibilities, tasks, and duties for this position. It is not intended to precisely define or limit the duties which may be assigned to employees.

Pay:

$20.00 - $22.00 per hour

Benefits:

Dental insurance Employee assistance program Life insurance Referral program Travel reimbursement Vision insurance

Work Location:

In person