Job Description
Housing Case Manager Neighborhood Center of West Volusia - 3.1 DeLand, FL Job Details Full-time $17 - $18 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Employee discount Retirement plan Qualifications High school diploma or GED Driver's License Full Job Description The Neighborhood Center of West Volusia is, "a place with a heart", our mission is to feed the hungry, house the homeless, and prevent homelessness. The Neighborhood Center of West Volusia employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.
SUMMARY:
The Housing Case Manager provides comprehensive individual services to the individuals / families living in Neighborhood Center of West Volusia (NHCWV) managed housing units, in collaboration with team members across the agency and community partners. The program has obtained secure funding through August 2027; potential for extensions will be discussed in the second quarter of 2027 and are subject to the funding priorities of the Federal Department of Housing and Urban Development (HUD). ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following, as well as other work-related duties as assigned: Responsible for performing daily work requirements as assigned by the Housing Director to achieve established objectives of the Housing Department and the agency. Assist clients with completion of the application process, interviews, conducts reference / police checks, and home visits with prospective clients. Complete and manage client leases and contracts with the agency. Collect rents, damage compensation, appropriate fees, and other client / governmental payments. Monitors respective accounts receivable and balances owed by assigned clients. Maintain client data, reports results, problem areas, and trends to the Housing Director. Maintain effective, professional client relationships. Provides support services, resources, and referrals as necessary. Maintain client confidentiality in all proceedings. Assure proper implementation of move-in, on-site periodic / ad-hoc inspections, move-out, and eviction proceedings, with supervisor approval. Submit documentation for changes (such as location, rent amounts, etc.) to the Housing Director for review and concurrence. Maintain schedule of client lease contact for home and office visits and an efficient / effective system for follow-up and contact with "no shows". Prepares detailed management reports to the Housing Director related to status and client progress. Record Keeping and Communication Create and maintains a hard-copy file for each client that includes the intake form, application, completes supporting documentation, checks, the ongoing analysis, case notes, and Individual Action Plan Prepare leases and contracts for renewal and rent increase notifications in a timely manner. Maintain and update all client information in the Homeless Management Information System (HMIS), including case management notes and service plans. Ensures timely delivery of required documentation to the Grants Director for reporting including, but not limited to: Service Activity Logs (SALs), client files, financial documentation, and other relevant documents. Collaborate with Grants Director to ensure adherence to eligibility and program guidelines. Qualifications, Experience, and Abilities:
Education:
Associate Degree (or above) in Social Work or related field or (2) years of experience working with the homeless population, preferred. High School Diploma or GED equivalent required. Experience:
Minimum two years' experience in low-income property management, working with families or clients on an individual basis for teaching, counseling, and mentoring, preferred. Specialized knowledge, skills, and abilities: Proficiency with Microsoft Office applications (i.e., Word, Excel, and Power Point) and HMIS. Sound decision-making with a solutions-oriented focus. Prompt and dependable, with the ability to work a flexible schedule as needed. Time management and the ability to multitask. Strong organizational, analytical, and oral/written communication skills with the ability to cooperate on a team. Qualifications:
Applicants must participate in a Florida Department of Children and Family Services (DCF) background screen; for more information, visit https://info.flclearinghouse.com. Must pass initial and subsequent random / periodic drug screen Must possess valid state driver's license. No more than two moving violations and / or accidents within last three years. No more than three vehicle related suspensions / reinstatements. No DUI, reckless, or felony driving convictions within last five years. Generous benefits package and paid time off, including: Medical, dental, and vision insurance options 12 paid federal holidays per year, plus one additional day each year for your birthday! Accrued monthly paid time off Simple IRA retirement plan with a 3% match Agency vehicles for business-related travel Thrift Store employee discount The Neighborhood Center of West Volusia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
