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SCHEDULE/HOURS

: Monday thru Friday, 8am-5pm, 19 hours per week, hours will vary. Effective October 1st, 2026, Full-Time, 40 hours a week, Monday thru Friday.

This position is responsible for:

Monitors assigned Pathway of Hope caseload of clients participating in a short-term life management program; establishes program plan/goals and evaluates client's progress by conducting routine meetings with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.

KEY RESPONSIBLITIES

Interviews applicants to determine eligibility for financial assistance and Pathway of Hope program enrollment based on established guidelines and requirements; conduct needs assessment, obtain pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program. Develops intake and case plans for client; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week. Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS). Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines. Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed. Assists with food pantry services by obtaining, receiving, organizing and distributing supplies of food and other items, assessing client needs and maintaining records and reports of services provided.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to communicate clearly and effectively both orally and in writing. Ability to think clearly and quickly in order to maintain control of client caseload. Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized. Limited amount of physical effort required associated with walking, standing, lifting and carrying objects up to 50 lbs on occasion. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

EMPLOYEE BENEFITS

Part-Time Benefits Include:

Paid Time Off (PTO), Retirement Savings Plan Available, Supplemental Insurance Available, Voluntary Life Insurance and more!

Full-Time Benefits Include:

Medical, Dental & Vision, Paid Time Off (PTO), 10 Paid Holidays a year, Retirement Savings Plan Available, Supplemental Insurance Available, Voluntary Life Insurance and more!