Case Management Specialist

Case Management Specialist 3.8 3.8 out of 5 stars This position is responsible for: The PSH and RRH Case Manager provides comprehensive, client-centered case management to individuals and families experiencing homelessness and participating in either Permanent Supportive Housing or Rapid Re-Housing programs. Operating within a Housing First, trauma-informed framework, the Case Manager supports clients in securing and maintaining stable housing, achieving self-sufficiency, and improving overall quality of life; assists client in creating a Housing Stability Plan; and serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.

Key Responsibilities:

Works within a Peer Support model where Case Managers work both independently and in teams when needed; Team is lead based upon the same principle where the Director of Social Services is the direct supervisor to the Case Managers, grant monitoring, and landlord relations / acquisition. The Director of Social Services oversees the program with a focus on methodology, philosophy, and Case Management services.

Communicates with Director re:

potential candidates for Rapid Re-Housing Program(s) and Permanent Supportive Housing Programs. Interviews applicants to determine eligibility for program enrollment based on HUD and County (ESG) requirements; conducts needs assessments, obtains pertinent information; refers applicants to other agencies to work in conjunction with or if not appropriate for program. Establishes unique, comprehensive, long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, work history, strengths, and length of time of the particular program, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to grow in skills that will lead to long-term self-sufficiency such as budgeting. Goals should be client driven and developed with their input. Updates Housing Stability Plans at least every three months. Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients' psychosocial well-being. Meets regularly with clients to discuss and evaluate their progress with the Housing Stability Plan and to work on removing obstacles to self-sufficiency Prepared and maintains accurate and timely documentation in Clarity - the Homeless Information System - and internal databases, in accordance with HUD and agency requirements while ensuring data is up-to-date. Promotes self-awareness and provides appropriate encouragement. Helps clients apply for vouchers when eligible, and assists with Disability benefit applications and appeals of Disability denials. Conducts initial and annual assessments as needed and ensures new Releases of Information are signed in a timely manner. Assists clients with accessing supportive services such as medical/mental health care, substance use treatment, income supports, employment programs, and life skills training. Participates in case conferences, team meetings, supervisions, and Coordinated Entry Processes. Provides crisis intervention, conflict resolution, and de-escalation when necessary. Ensures services are culturally competent, trauma-informed, and grounded in harm reduction and Housing First principles. Completes and articulates discharge plans to clients exiting the program. Ensures all information and projections on the grant spreadsheets are up-to-date. Completes monthly stats in a timely manner ensuring accuracy. Provides impact stories or back-up information necessary to the Director of Social Services. Case Manager functions as the main contact for all partner agencies involved in relation to client needs, direction of services, and advocacy. Participates in initial client outreach when directed to include contacting other providers when client location is unknown. Expected to become familiar with the areas homelessness system, local / State / Federal laws and requirements pertaining to all areas of the program. Utilizes the HMIS sysstem as directed and/or required during the normal course of daily work. Performs Access Point Entry services for both clients in program and those within the Shelter system as directed when needed Acts as a liaison between landlords and tenants. Coordinates with landlords and property management staff to support housing retention and resolve tenancy-related issues including following-up with landlords and clients regarding rent portions. Continues to search for new landlords. Holds clients accountable to their rent portions and stays up-to-date regarding proof of income in the households. Works directly with clients to resolve legal issues. Prepares case presentations for the supervisor, attends team meetings, and weekly supervisions as directed.

OTHER RESPONSIBILITIES

Assists in performing social service work for special or seasonal projects such as Angel Tree, Disaster Relief, etc. Performs other related work as required

Physical Requirements and Working Conditions:

Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to communicate clearly and effectively both orally and in writing. Ability to think clearly and quickly in order to maintain control of client caseload. Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized. Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Work is primarily performed in the community or client's home. This position is considered mobile in nature with some office time as needed.

Employee Benefits:

Paid Time Off Retirement Savings Plan Available Supplemental Insurance Available

EDUCATION AND EXPERIENCE

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field AND Three years progressively responsible experience providing direct case management social services including accessing clients' needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

LICENSES AND CERTIFICATIONS

Valid State Drivers License This position requires a level 2 background screening. For general information about the Florida Clearinghouse screening process, please visit : B531 | Florida Agency for

Health Care Administration Equal Opportunity Employer:

Veterans | Disabled