Medicaid Benefits Counselor Area Agency on Aging for North Florida, Inc. d/b/a Advantage Aging Solutions - 1.0 Tallahassee, FL Job Details Full-time From $40,000 a year 16 hours ago Benefits Health insurance Dental insurance Paid time off Life insurance Paid sick time Qualifications Associate's degree Full Job Description We are seeking a dedicated and compassionate Counselor to join our team. The ideal candidate will have strong communication and interpersonal skills and a commitment to supporting clients as they access needed services. This position combines client access assistance with counseling expertise, including assessing client needs, identifying appropriate resources, developing individualized plans, and facilitating clear communication between clients and available services. Duties Conduct telephone screenings to assess individual client needs and identify appropriate next steps. Educate clients about state and federal programs for which they may be eligible. Advocate on behalf of clients to address needs and connect individuals with appropriate community resources. Maintain accurate, confidential records of client interactions and progress in compliance with HIPAA regulations. Provide excellent customer service by responding promptly, professionally, and compassionately to client inquiries and concerns. Qualifications Previous customer service experience is preferred. Bilingual or multilingual skills are highly desirable to support effective communication with diverse clients. Excellent verbal and written communication skills are essential for successful interactions with clients and team members. Familiarity with community-based services and/or Medicaid programs is a plus. Experience conducting telephone-based interviews is advantageous. Strong analytical skills to assess client needs and evaluate service effectiveness. A genuine passion for helping older adults, individuals living with disabilities, and caregivers access supportive services that positively impact quality of life. Background Screening Candidates must consent to undergo background screening for employment positions that provide services to vulnerable populations, as mandated by Chapter 435.12, F.S. More information can be found on the Florida Care Provider Background Screening Clearinghouse website at FL Clearinghouse | Florida Agency for

Health Care Administration Job Type:

Full-time Pay:

From $40,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid sick time Paid time off

Education:

Associate (Preferred)

Work Location:

In person