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• Operation Home Ready
• F/T August 26, 2026 We are seeking a knowledgeable, enthusiastic individual to provide comprehensive case management services for homeless individuals.

Performs a variety of case management functions to include but is not limited to the following: resident qualifications for the scattered sites program; individual assessment and problem identification; linking residents to needed services; service implementation and coordination with timely and thorough documentation; monitoring service delivery; resident advocacy; evaluation and follow-up. Hours may vary, including evenings and weekends. Responsibilities include: Screen applicants for eligibility through telephone, office visit, written documentation, or a combination of the latter. Work with individuals to develop action plans. Secure all the necessary documentation to verify income from employment, entitlement programs and other sources. Collect monthly rent of 30 percent of resident's income and submit rent collection to Finance Department for deposit. Maintain timely documentation and case notes in resident file. Provide home visits to residents to ensure rules and guidelines are being followed, and to ensure housekeeping standards are being met. Provide appropriate referrals to educational classes, training programs, counseling, legal services, credit counseling or other community resources. Follow-up with referrals made and advocate on behalf of residents when appropriate. Develop, in partnership with resident, a realistic savings schedule and budgeting goals. Review basic budgeting skills for assistance toward self-sufficiency. Keep accurate records of residents on attendance of required meetings. Attend weekly staffing meetings with the Supervisor. Keep current on resources available within the community by attending workshops, conferences and meetings as assigned by the Supervisor. Utilize and update resident information on Service Point or another web-based database. Prepare letters, memos and other documentation using Microsoft Word. Perform additional duties as assigned by the Director of Housing First according to business needs. Recovery Oriented System of Care (ROSC) Staff are expected to integrate and adopt the principles of a Recovery Oriented System of Care in their delivery of services.

Recovery-oriented services are:

Strength-based approaches that promote hope Anchored in the community Person

• and family-directed Supportive of multiple pathways toward recovery Based on family inclusion and peer culture, support, and leadership Individualized approaches that are holistic, culturally competent, and trauma informed Focused on the needs, safety, and resilience of the participants that we serve Approaches that encourage choice Grounded in partnership and transparency Focused on supporting people with creating a meaningful, fulfilling life in their community Requirements Bachelor's degree in social work or related field, required.

Minimum of one year's experience in the social work field preferred.

• Familiarity with local support groups and agencies that provide services preferred.

Requires excellent verbal and communication skills. Computer skills, including a working knowledge of Office 97 or higher required. Requires ability to operate business equipment used daily within the organization. Requires ability to learn and use whatever documentation system appropriate to their program, including electronic databases to document case notes. Requires completion of agency case management training within the first 90 days of employment. The ability to conduct numerous and frequent client intake assessments, action plans and referrals which may require sitting for long periods of time. Requires ability to operate business equipment used daily within the organization. Pass a Level Two DCF Background screening.

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