Enforcement Case Manager

Enforcement Case Manager 3.3 3.3 out of 5 stars Thomson, GA $17.55 an hour - Full-time Unlisted For Privacy 3 reviews $17.55 an hour - Full-time Currently accepting resumes for an Enforcement Case Manager. Principal duties and responsibilities include, but are not limited to the following: Under general supervision, manages a caseload to be sure non-custodial parents are paying court ordered support; Performs locate efforts consistent with federal and state regulations; interacts directly with the customers, legal community, other child support agencies and employers; and, maintains a positive working relationship with the customers, child support agencies, peers and others. The monitors the child support obligations and paternity determinations in accordance with DCSS policies and procedures and Federal program standards . Additionally, the Enforcement Case Manager monitors caseload using all available means and takes appropriate actions, including the following: reviews and processes daily mail; timely responds to incoming calls per State and office policy; manages daily prompts and portal emails; monitors and timely responds to office emails minimally three times (3) daily; monitors cases for proper closure per ERG; and, takes appropriate and timely actions on cases according to policy and procedure, as measured by the current RPI SOPs. The Enforcement Case Manager investigates and responds to inquiries and complaints concerning individual cases in a manner consistent with federal and state laws including the following: responding to inquiries and complaints by documenting actions taken to resolve or explain the issues on $TARS. These actions must be taken within an appropriate time frame as determined by the RPI Establishment/Enforcement SOP; solving problems and answering inquiries after independent investigation and communicating findings and recommendations to the appropriate parties consistent with the RPI Establishment/Enforcement SOP; and, managing all assigned cases via weekly review of case status reports, (i.e. various DATA Warehouse reports, including paternity and establishment). The Case Manager will maintain knowledge of current policies, procedures, and developments received from trainings and conferences and apply the training to the performance of assigned responsibilities, by: reviewing online manuals, training materials and resources for up-to-date policies and procedures; retaining information provided through internal and external trainings; and, making recommendations for any related organizational change. This case manager will perform other duties as assigned . Qualifications/Requirements The position requires working knowledge of Microsoft Office Suite, Excel, and Power Point. Additionally, must be able to type 40 wpm and be able to multitask and work with a high volume of files under time constraints. Knowledge/Skills/Abilities The successful candidate must possess excellent communication skills, both oral and written; keen attention to detail; critical thinking skills; problem solving ability; customer service experience and proficiency; excellent written and verbal communication skills, ability to handle a variety of responsibilities; strong organizational skills are a must as well as the ability to timely follow up with customers, and follow through on case management actions; interpersonal skills are necessary, with the understanding that you will be speaking with non-custodial and custodial parents from various backgrounds; must be able to work well in a team environment, while at the same time having the ability to work independently; must demonstrate a strong sense of personal responsibility; and a commitment to serving the community and working with the public. Employment is contingent upon the completion and satisfactory results of a criminal background check and physical/drug screen. This position is NOT a State of Georgia position. Salary and benefits will be commensurate with experience.

Job Type:

Full-time Pay:

$17.55 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

Work Location:

In person