Case Manager

• 3.3 1325 Sycamore Road, DeKalb, IL 60115 $21 an hour - Full-time Apply with Indeed Job Overview Family Service Agency is seeking a compassionate, resourceful Family Support Specialist (aka Case Manager) to join our Community Action Program. This position provides trauma-informed case management to individuals and families in DeKalb County working toward greater household stability and self-sufficiency. Family Support Specialists help clients identify goals, navigate complex systems, access financial assistance and community resources, and overcome barriers related to housing, employment, transportation, food, education, and other essential needs. Services are provided in the office, by phone or virtually, and at designated community locations. No in-home client appointments are required. Duties Complete client intakes, needs assessments, and eligibility determinations Maintain a caseload and provide individualized, trauma-informed case management Work with clients to develop goals and household stability plans Honor client choice and involve clients in decisions affecting their services Identify and reduce barriers to client participation and goal achievement Connect clients with housing, employment, education, transportation, food, benefits, healthcare, childcare, and other resources Provide employment coaching, financial education, advocacy, and practical life-skills support Review and process requests for financial assistance Monitor client progress and provide consistent follow-up Maintain accurate and confidential client records and program documentation Coordinate services and referrals with agency programs and community partners Support food distributions, workshops, outreach events, and community-based services Participate in occasional emergency or disaster response efforts, which may include evenings, weekends, or holidays Complete other administrative and program responsibilities as assigned Essential Skills & Qualifications High school diploma or equivalent required Experience providing direct services to individuals or families Lived experience with poverty, public benefits, housing instability, or similar systems is valued Spanish language skills preferred Strong communication, organization, time-management, and problem-solving skills Ability to build respectful, professional relationships with people from diverse backgrounds Ability to manage multiple client needs, deadlines, and documentation requirements Understanding of confidentiality, professional boundaries, and mandated reporter responsibilities Comfortable using computers, email, databases, and standard office technology Ability to work independently while contributing to a collaborative team Valid driver's license, reliable vehicle, and active automobile insurance required Bachelor's degree in a human services field preferred Case management or employment coaching experience preferred

Pay:

$21.00 per hour

Benefits:

403(b) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person