Case Manager - Richmond

Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Provide crisis intervention services to victims and secondary victims of domestic and sexual violence, including in person and over the phone. Meet clients offsite in safe locations to provide emotional support, advocacy, casework, and other supportive services. Transport clients for mobile advocacy, essential appointments, and intakes, as necessary. Perform and document client assessments and assist clients in goal setting. Monitor client progress and report lack of participation, progress, or concerns to supervisor(s) in a timely manner. Compile and complete agency statistics and assist with the completion of programmatic or statistical reporting as necessary. Complete thorough narratives, clerical work, and other forms of documentation relating to all client work. Participate in weekly agency meetings and debriefings. Perform light office cleaning and organization, such as sorting donations as needed. Attend conferences, training, and community events that are jobrelated at the request of the agency. Perform other duties as assigned.

Supervisory Responsibilities:

No Work environment: Able to stand and/or walk up to 25% of the time. Able to sit up to 75% of the time. Able to view a computer monitor for 6-8 hours per day. Must be able to lift up to 15 pounds at times. Education and/or Experience High school diploma or equivalent is required. Two years of relevant experience in human services, counseling, social work, crisis intervention, or case management, or the equivalent of collegelevel courses and/or an Associate's degree is required. Proven ability to utilize and provide emergency coping skills for yourself or others is required. Strong working knowledge of community resources is preferred. Effective verbal and written communication skills are required, as are excellent interpersonal skills. Must have a valid driver's license and auto insurance. Attention to detail and organization skills are required. Working knowledge of computers and systems is required, including and not limited to, Microsoft products such as Word, Excel, and Outlook (or similar product knowledge). High level of confidentiality and professionalism are required. Bilingual skills are a plus. About A Better Way Services Inc A Better Way provides shelter and trauma-informed services for survivors of domestic violence and sexual assault, a walk-in Rape Crisis Center, mobile advocacy, individual counseling, support groups, transitional housing, rapid re-housing, homeless resources and assistance, a 24/7 suicide and crisis support line, education and referrals, bullying, teen dating violence, and domestic violence prevention programs, and a check-in call service for older or disabled homebound persons.