Fall Internship :

Mid September through Mid December 2026 First consideration is given to applicants that can commit at least 16 hours per week over the course of the semester outlined above. Applicants are encouraged to apply regardless of whether their schedule fits the semester system; IINE makes exceptions on a case-by-case basis. Slots fill quickly and candidates are encouraged to apply earlier than the requested date above. Please note that this internship may be a hybrid format, meaning that some in-person hours at our Lowell, MA office are required. Resource Center Internship Overview The IINE Resource Center is a new initiative that will provide case management and other services to immigrants, refugees, asylees, and other clients on a walk-in basis. We are launching this project in October 2026 across IINE's three sites and are currently building the program plan. Interns will assist with program planning, outreach to community partners and former clients by phone. Once the centers launch, interns will assist in the Boston Resource Center with scheduling, client intakes and assistance on site.

Reports To:

Director of Community Engagement Location:

Lowell, MA (hybrid format)

Key Responsibilities:

Assist staff with case management responsibilities including: applying for temporary financial assistance (TAFDC, SNAP benefits, SSDI/SSI) assisting client's with school enrollment process of their children assisting with referrals to health and social services assisting clients with scheduling medical appointment assisting clients with affordable housing application helping to coordinate referrals to a wide variety of social services Outreach by phone to former IINE clients Assist with volunteer and staff scheduling Provide general administrative assistance to the Resource Center team

Qualifications:

Interest in international, refugee, asylee, and/or immigrant issues Patience speaking with non-native English speakers/non-English speakers Professionalism, discretion, and maturity in dealing with confidential information Experience interacting with social welfare agencies highly desirable Experience advocating on behalf of others Language skills in Dari, Pashto, Haitian Creole, Arabic, French, Spanish, Portuguese, Swahili, or Amharic preferred Excellent oral and written communication skills Highly organized with great attention to detail Proficiency in

Microsoft Word, Excel, Outlook, and PowerPoint Learning Objectives:

Recognize common challenges faced by immigrant and refugee populations Develop strong advocacy and interpersonal skills Identify best practices associated with case management and how to effectively conduct client meetings Capture important information from meetings and check-ins in concise case notes Identify and access community resources and services, particularly those responsive to the needs of refugees and immigrants. Understand the immigrant integration work and the US Refugee Resettlement program, as well as what part VOLAGs and resettlement agencies like the International Institute of New England play in receiving and integrating refugees. Respectfully express and engage with ideas and values in a multilingual environment Physical Requirements Ability to sit at a desk for extended periods and use a computer and telephone. 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