Somerville Homeless Coalition (SHC) |

Somerville, MA Pay:

$21.63-$24.04 per hour

Employment Type:

Full-Time Classification:

Non-Exempt (Hourly)

Department:

Supportive Housing Reports To:

Supportive Housing Program Manager Work Location:

In person, with community-based travel About Somerville Homeless Coalition Somerville Homeless Coalition (SHC) works with individuals and families experiencing homelessness and housing insecurity to help them access stable housing, essential resources, and ongoing support. Our programs include emergency shelter, housing search assistance, street outreach, daytime drop-in services, supportive housing, homelessness prevention, and connections to community resources. SHC also operates Project SOUP, which provides food assistance through a pantry marketplace, community meals, and grocery delivery for homebound individuals. Our team works in a dynamic, community-focused environment, providing services ranging from immediate crisis response to long-term housing stabilization. We are committed to helping people build stability, independence, and stronger connections to their communities. Position Overview The Supportive Housing Case Manager provides individualized, community-based and home-based case management to individuals and families living in SHC-supported housing programs. This position works closely with formerly homeless clients, including people living with disabilities, mental health challenges, substance use concerns, and other complex needs. Through regular home visits, advocacy, service coordination, and practical life-skills support, the Case Manager helps clients maintain safe and stable housing, access essential services, and work toward greater independence. The successful candidate will be organized, dependable, compassionate, and comfortable working independently while collaborating with clients, landlords, service providers, and community partners. Key Responsibilities Client Support and Case Management Conduct applicant interviews, assessments, and intake processes. Meet with clients in their homes and throughout the community multiple times per week. Develop, implement, and monitor individualized service plans. Provide crisis intervention, supportive counseling, advocacy, and assistance with health and safety concerns. Help clients navigate mental health needs, substance use challenges, trauma-related concerns, and physical health issues. Teach independent living skills, social skills, and healthy coping strategies. Support family and community connections, social reintegration, and personal goal development. Housing Stability and Independent Living Help clients maintain lease compliance and meet housing health, safety, and quality standards. Work with clients to address apartment maintenance, cleanliness, and sanitation concerns. Assist with budgeting, credit improvement, public benefits, healthcare access, and other essential needs. Help clients explore education, employment, volunteer opportunities, and ways to increase household income. Support clients pursuing additional affordable housing options, including application preparation and status follow-up. Assist with housing transitions and relocations when needed. Communicate with landlords, property managers, and housing agencies to address housing-related concerns. Service Coordination and Community Partnerships Schedule and accompany clients to appointments, meetings, and service-related activities. Coordinate care among healthcare providers, behavioral health professionals, government agencies, and other community resources. Help clients address court-related matters, medication management, parenting education, and other individualized service needs. Build and maintain collaborative relationships with local human service organizations and public agencies. Organize and facilitate peer support groups and related programming. Documentation and Program Responsibilities Maintain accurate client files, assessments, service plans, meeting notes, and program reports. Enter timely and comprehensive documentation into online database systems, including the Homeless Management Information System (HMIS). Conduct supervised urine drug screenings consistently, as required by the program. Participate in individual supervision, staff meetings, and community-based meetings. Provide limited after-hours telephone availability as required. Follow agency policies, procedures, and professional standards. Complete other related responsibilities as assigned. Qualifications and Required Skills High school diploma or equivalent. Valid driver's license and reliable access to a car for client home visits and community travel. At least one year of relevant experience working with individuals or families affected by homelessness, mental health challenges, or substance use. Familiarity with community-based services and resources for vulnerable populations. Proficiency with Microsoft Word, Excel, and web-based applications. Strong written and verbal communication skills. Effective organizational, time-management, and follow-through skills. Ability to manage multiple priorities, meet deadlines, and maintain accurate documentation. Ability to work independently while contributing positively to a team. Flexibility, reliability, motivation, and a respectful, solutions-oriented approach to client support. Work Environment and Schedule This position combines office-based administrative work with regular travel to clients' homes and community locations. The role involves using computers, phones, and standard office equipment, along with frequent walking and occasional standing or bending during visits. The typical schedule is Monday through Friday. Depending on program and client needs, occasional evening, weekend, or early-morning availability may be required.

Service Area:

Scattered-site apartments throughout Somerville, Arlington, and Greater Boston.

Compensation and Benefits Hourly Pay:

$21.63-$24.04 Eligible employees have access to the following benefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Vision insurance

Pay:

$21.63 - $24.04 per hour Expected hours: 40.0 per week Application Question(s): Do you have a car and drivers license for home visits?

Work Location:

In person