Veteran Program Intake & Retention Specialist

St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability. Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals. Job Summary Catholic Charities of the Archdiocese of St. Louis through our service line of St. Patrick Center is looking for an Intake and Retention Specialist to coordinate all HERO Program intakes and admissions, collect required documentation, and provide follow‑up case management for up to one year for clients transitioning to permanent housing. Using a wrap‑around, client‑centered approach, the Specialist supports housing stability, self‑sufficiency, and community integration by coordinating individualized services, collaborating with clients, families, natural supports, and providers, and tracking progress toward goals outlined in the Individual Service Strategy/Treatment Plan of Care (ISS). The core working hours for this position are Monday through Friday 8am to 4:30pm.

Overview and Responsibilities Visit client monthly to track ISS goals for one year after transition to permanent housing. Screen for suicidal and homicidal risks. Make phone calls to client, landlord, natural supports, employer, etc. if unable to meet in person. Document each visit/attempt in CaseWorthy. Provide support and resources as needed/available to aid clients in achieving ISS and treatment goals. Contribute to the ideas and processes of the program case management team. Assist with housing placement based on the desires of clients. Assist team members in addressing the needs of the clients by providing vouchers (e.g., transportation, clothing, furniture, food, etc.), hygiene kits, job referrals, or any other necessary referral (e.g., mentoring, substance abuse, mental health, advanced training opportunities, etc.). Coach clients to make solid, well-informed decisions. Develop or contact family and natural supports which exist in the community. Collaborate with the wrap-around services developed to ensure the proper releases are signed by clients. Asses the clients' strengths, desires, and immediate/long-term needs. Receive input from case management team regarding assessment of employment, housing, mentoring, substance abuse, and other immediate/long-term needs. Complete daily and monthly departmental paperwork. Update daily clients' electronic files in CaseWorthy and include any types of contact with client, services, or any internal or external referrals made. Refer client to additional resources to address other service needs (i.e., legal assistance, VA benefits, community substance abuse counseling, etc.). Research additional benefits available to enhance service being provided. Engage the client, the family and natural supports within the community setting when feasible and desired by the client. Meet with referrals weekly to determine eligibility. If deemed ineligible, refer to appropriate program. Complete all initial paperwork by providing informed consent of program guidelines and procedures. Complete all property management paperwork and coordinate with VA on move in date. Document intakes and referrals into CaseWorthy. Administer Waived Testing - drug urinalysis testing. Other duties as assigned. Knowledge and Experience Requirements Bachelor's degree from an accredited university or college required. BSW preferred, or equivalent experience with proof of ability to perform effective case management. Driver License is required (MO residents require Class E), personal vehicle, and auto insurance. Trauma informed care trained. Knowledge of housing first and harm reduction. Knowledge of housing and other supportive service resources. Skills and Competencies Required Ability to manage a large caseload. Ability to follow, understand and meet grant requirements, including paperwork. Ability to engage and work with community agencies and programs. Interest in helping substance abuse/recover clients reach their full potential. Ability to work well with a wide range of people in various settings. Excellent computer skills. Ability to process large amounts of data. Ability to handle confidential information. Ability to remain calm in stressful situations. Demonstrate ability to complete waived testing requirements. Resources for Which Accountable NoneSt. Patrick Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability. Pre-Employment Screening All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.