Work First - Eligibility Caseworker II

What You'll Be Doing Join a team that's changing lives in Wake County! The Work First Program is North Carolina's initiative to help families build stability, move toward employment, and reduce reliance on public assistance . At its core, Work First believes in empowering families to thrive through responsibility, opportunity, and meaningful support . We're excited to recruit for a Work First Eligibility Caseworker II —a role that makes a real difference every single day. You'll join a dedicated Intake/Review team of eight Caseworker IIs and one Team Lead . This team ensures families receive the support they need by determining initial eligibility for Work First services and completing annual redeterminations . You'll also work closely with related programs such as Refugee Cash Assistance, 200% Services, and Benefit Diversion . This position offers extensive client interaction—both in person and by phone—reviewing income, work history, education, public assistance background, and family needs . You'll help households identify their resources, understand available services, and take steps toward self‑sufficiency.

Key responsibilities include:

Guiding clients toward independence through ongoing Work First eligibility review Managing a small caseload for the Benefit Diversion Program Interviewing and processing applications for Work First Cash, Benefit Diversion, 200% Services, and Refugee Cash Assistance Working within NCFAST and OnBase systems to complete and document cases Completing a required six‑month in‑office training period (based on performance) This role plays an essential part in Wake County's emergency preparedness efforts. In the event of an emergency, employees are asked to assist in readiness, response, or temporary assignments outside standard duties. If you're driven by purpose, energized by helping families, and committed to community impact, we'd love to see you apply. About Our Team Wake County Social Services (WCSS) is the consolidation of programs and services that include social services, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Social Services (WCSS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Social Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school degree or GED Three years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Strong preference for 2 or more years experience determining eligibility in Work First as a Case Manager utilizing NCFAST Social Services experience in North Carolina Experience interviewing clients in crisis situations and assessing financial needs Fluent English skills required and Spanish skills preferred How Will We Know You're 'The One'? Ability to handle frequent client contact and be flexible and adaptable in an environment with frequent changes Excellent interviewing and assessment skills Expertise in counseling clients in crisis situations Knowledge of community resources Proficient with basic computer skills and the aptitude to learn new software

About This Position Location:

HSC Swinburne Raleigh, NC 27610

USA Employment Type:

Regular Work Schedule:

Mon.•Fri. 8:15 am•5:15 pm

Hiring Range:

25.79•30.08

Market Range:

25.79•34.37 Please include ALL prior work experience on your application and resume.

Posting Closing Date:

7:00 pm on 6/22/2026