Case Manager Merrimack Valley Assistance Program, Inc Manchester, NH Job Details Full-time $47,500 a year 1 day ago Benefits Mileage reimbursement Paid holidays Disability insurance Health insurance Dental insurance Paid time off Cell phone reimbursement Vision insurance 403(b) Professional development assistance Retirement plan Qualifications Microsoft Excel Microsoft Outlook Client rapport building

Driver's License Technical Proficiency Full Job Description Who We Are:

Merrimack Valley Assistance Program (MVAP), founded in 1995, is New Hampshire's largest

HIV/AIDS

Service Organization and a registered Syringe Services Program (SSP). As a 501(c)(3) nonprofit and state-licensed case management agency, MVAP offers comprehensive services, including case management, supportive services, housing assistance, and referrals to individuals living with

HIV/AIDS.

Our Mission:

To prevent HIV/AIDS and support those affected by creating pathways to health and stability through access, education, prevention, essential services, and care.

Our Vision:

Honor the past, shape the future

• Remembering the history of the epidemic, we carry forward its lessons to build a future defined by compassion, innovation, and purpose, and to end

HIV/AIDS.

Prevent new infections, prioritize access

• Through health education, harm reduction, and collaboration, we expand access to testing, treatment, and support that leads to viral suppression and affirms that Undetectable Equals Untransmittable (U=U). Adapt care, strengthen connection
• We meet people where they are, providing client centered support that promotes stability, wellness, and long-term growth. Drive policy change, combat stigma
• We challenge myths, stereotypes, and discrimination through education, outreach, and advocacy.

By engaging in policy at every level, we protect human rights and shape a future free from HIV-related disparities.

Who We Are Looking For:

MVAP is seeking a highly organized, compassionate, and resourceful Case Manager to join our team in Manchester, NH. As a Case Manager, you will oversee a caseload of approximately 40 clients living with HIV/AIDS, serving as their primary point of contact to ensure they remain engaged in care and connected to our programs and services. You will assist clients in accessing medical care, stable housing, food and nutrition services, harm reduction materials, transportation, and other essential resources. You will also assist with various applications and insurance coverage options. Your role will involve providing psychosocial case management, harm reduction counseling, healthcare navigation, supportive services, and community referrals while enrolling clients in MVAP programs such as: NH CARE Program

• Supports ongoing health insurance coverage and cost-sharing for outpatient medical services, including HIV care, medications, labs, and diagnostic testing. HOPWA Program
• The Housing Opportunities for Persons with AIDS (HOPWA) Program provides emergency rental assistance, long-term housing vouchers, and housing support services for individuals living with

HIV/AIDS.

Exchange Program

• Provides clients with access to free sterile syringes, safe disposal, Narcan, fentanyl and other drug testing strips, condoms, lubricant, and more.

We offer harm reduction supplies, HIV + HCV testing, and help connecting to care and recovery.

Compensation & Schedule:

Salary:

$47,500

Schedule:

Monday

• Thursday, 8:00 AM
• 5:00 PM & Friday, 8:00 AM
• 11:30 AM (37.

5 hours/week)

Supervisor:

Executive Director Note:

All case manager positions are funded, at least in part, by government grants and contracts. While renewal is anticipated, it is not guaranteed. However, MVAP has successfully secured continued funding since 1998.

Key Responsibilities:

Serve as the primary contact for approximately 40+ clients, ensuring ongoing engagement and support. Maintain organized and detailed documentation of all client interactions and eligibility determinations. Provide risk reduction counseling on sexual health, behavioral health, and substance use. Assist clients in securing safe and stable housing, food and nutrition support, and access to medical care, including primary care and HIV specialty services. Develop Individual Service Plans (ISPs) with clients, setting SMART goals and identifying strategies to overcome obstacles. Provide application assistance for housing, public benefits (Medicaid, SNAP, etc.), and community resources. Effectively manage multiple client cases at once while prioritizing urgent client needs. Work collaboratively with MVAP staff and external service providers to ensure clients receive comprehensive, wraparound support. Problem-solve in real time to address client emergencies and crises. Maintain compliance with confidentiality and client rights regulations. Perform additional duties in service to clients as requested by the Executive Director.

Qualifications & Requirements:

Education & Experience ( One of the Following Required ): Bachelor's Degree in a related field (nursing, public health, social work, psychology, counseling, case management, etc.) + 2 years of experience, OR Associate's Degree + 3 years of experience, OR High School Diploma/GED + 5 years of experience in a related field

Preferred Experience & Knowledge:

Strongly encourage individuals living with HIV/AIDS, those who identify as LGBTQ+, and individuals from multicultural backgrounds to apply. Highly organized and detail-oriented Strong ability to manage multiple client cases, track deadlines, and maintain accurate records. Strong time and attendance. Experience with case management, including housing, medical, and support services navigation. Strong problem-solving skills Ability to assess client needs and quickly find appropriate resources or interventions. Knowledge of sexual health, including HIV/AIDS, Hepatitis C, STIs, PrEP, PEP, viral suppression, and harm reduction strategies. Understanding of public benefits programs, such as Medicaid, Medicare, SNAP, SSI/SSDI, and state assistance programs. Experience working with diverse communities, including LGBTQ+, refugee/immigrant populations, BIPOC, and multilingual speakers. Knowledge of local housing options, including public housing, shelters, and rental assistance programs. Ability to work with clients who have complex needs, including substance use challenges, mental health concerns, and chronic illness. Strong crisis intervention skills

• Ability to de-escalate situations and provide appropriate referrals when needed.

Required Skills & Abilities:

Exceptional organizational skills

• Ability to manage caseloads, prioritize urgent needs, and keep detailed documentation. Strong interpersonal and communication skills
• Ability to build trust and rapport with clients while discussing sensitive issues. Ability to work independently and collaboratively
• Comfortable making decisions while also coordinating with team members. Proficiency with technology
• Experience with Microsoft Word, Excel, Outlook, and the ability to learn new databases/systems. Valid driver's license, reliable transportation, and current auto insurance (100/300 liability coverage)
• Proof required annually.

Benefits:

Medical & Dental Insurance

• 100% of employee premiums paid by MVAP Vision Insurance 403(b) Retirement Plan
• Dollar-for-dollar employer match up to 3% 5 Weeks of Paid Time Off (PTO) accrued annually 13 Paid Holidays annually Short-Term Disability Insurance
• 100% paid by MVAP Phone Stipend Provided Mileage Reimbursement for approved work-related travel Training & Professional Development Opportunities Why Join MVAP?

At MVAP, we are dedicated to improving the lives of individuals living with

HIV/AIDS

through compassionate care and comprehensive support services. This position is ideal for someone who is highly organized, resourceful, and passionate about health equity and harm reduction. If you want to make a direct impact in the community, we encourage you to apply!

Job Type:

Full-time Pay:

$47,500.00 per year

Benefits:

Dental insurance Health insurance Mileage reimbursement Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person