Case Manager/ Residential Oversight Coordinator

Careers Case Manager/ Residential Oversight Coordinator Location 77 Northeastern Blvd, Nashua, NH, 03062, United States Employee Type Full Time Required Degree 2 Year Degree Travel 75% Manage Others No Minimum Experience 3 Years Maximum Experience 3 Years Contact information Name Katie Tovar Paciulan Phone 6039210160 Email k.tovar@harborcarenh.org

Description Position:

Case Manager/Residential Oversight Coordinator Department:

Veteran Services Reports to:

Director of Veterans Services Pay Status:

Hourly Location:

1

• Manchester, NH 2
• Nashua, NH 3
• Plymouth, NH

SIGN-ON BONUS

= $2,000 Do you want to make sustainable change in our community? Harbor Care is seeking a dependable, committed and detail-oriented Case Manager/Residential Oversight Coordinator to help further our mission.

The Job:

The Case Manager/Residential Oversight Coordinator ensures residential program safety, compliance, and quality of life standards across multiple Veteran housing sites. This role combines light case management duties with residential operations oversight, ensuring alignment with VA Grant and Per Diem (GPD) requirements, housing regulations, and agency standards. The ideal candidate will be experienced in residential settings, comfortable interacting with Veterans, and skilled in coordination with facilities teams, service providers, and compliance partners. This position will support sites in Nashua and Manchester, provide assistance to Boulder Point in Plymouth weekly, and contribute to Spectrum compliance documentation annually. This position does require weekend hours Duties & Responsibilities Residential Oversight & Facility Coordination Conduct routine inspections of all properties for physical safety, nutrition, pest control, and overall living conditions. Schedule and monitor pest control services, law enforcement safety walkthroughs, and VA housing inspections. Work collaboratively with facilities and maintenance staff to address environmental concerns, repair needs, or safety issues. Oversee compliance with VA GPD, HUD, and local housing authority standards related to environmental safety, cleanliness, and resident well-being. Client & Community Management Support resolution of conflicts or crises among clients in residential settings; implement de-escalation strategies and document incidents. Serve as a primary point of contact for concerns regarding permanent supportive housing residents at Nashua, Plymouth and Manchester sites. Partner with case managers to maintain a positive, respectful, and safe communal living environment. Assist in ensuring adherence to house rules, lease agreements, and resident expectations. Case Management Support Provide as-needed case management coverage for Boulder Point in Plymouth and other sites when staff are unavailable. Conduct wellness checks, coordinate services, or follow up on individual needs as directed by the Program Manager. Support annual completion of Spectrum compliance requirements, audits, and documentation reviews. Housing & Compliance Support Assist in housing inspections, document findings, and follow up on repairs or violations. Collaborate with the housing team to track and respond to lease violations, tenant grievances, and program infractions. Maintain accurate and timely records in case management systems.

Requirements Basic Qualifications:

Associate's Degree or equivalent work experience in Social Work, Human Services, Property Management, or related field. At least 2 years of experience in residential housing, case management, or facilities oversight. Knowledge of HUD, VA, or GPD housing regulations preferred. Familiarity with client rights, lease enforcement, and basic facility safety standards.

Preferred Qualifications:

Experience working with Veteran populations, or individuals experiencing homelessness, mental health challenges, or substance use. Understanding of property maintenance coordination, pest control, and housing safety standards. Strong conflict resolution and crisis management skills. Well-organized, detail-oriented, and able to juggle multiple responsibilities independently. Comfortable working in a team-oriented environment, across multiple sites. Ability to communicate effectively with clients, coworkers, housing partners, and law enforcement.

Summary Benefits:

At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include: Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life's challenges. Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.