Position purpose The Veteran Case Manager connects Veterans and their families with services that address barriers to stability and well-being. Based in Artesia, this position provides direct case management while developing the local partnerships needed to operate an effective Veteran Services network across southeastern New Mexico. The employee works within the

PBCG/WTCG

Veteran Services model, using evidence-informed practices, sound independent judgment, and coordinated referrals to meet individual and household needs. This position is best suited for a professional comfortable serving individual Veterans and engaging community leaders. The case manager is expected to manage routine work independently, communicate regularly with the Director of Veteran Services, and seek direction when circumstances exceed established program authority. Essential responsibilities Veteran and family case management Serve as a primary point of contact for Veterans and their eligible family members. Screen inquiries, and complete intake and eligibility verification consistent with program procedures. Assess client-identified needs, develop practical service plans, coordinate referrals, and follow through. Assist with access to community support organizations. Recognize urgent behavioral health and safety concerns, follow approved crisis-response and escalation procedures, and complete crisis intervention training as required by the organization. Regional outreach and community relationships Plan and conduct regular outreach across Eddy, Lea, and Chaves counties. Build and maintain working relationships with Veterans, local industries, community organizations, and elected officials. Represent the program in with professionalism and the ability to communicate effectively across occupational, cultural, and socioeconomic backgrounds. Identify regional service gaps, maintain an accurate resource and referral network, and recommend practical improvements to access and coordination. Independent operations and accountability Organize daily work, regional travel, appointments, and outreach priorities with limited on-site supervision while maintaining dependable communication with leadership. Keep timely, accurate, and confidential client records in approved systems; track contacts, referrals, follow-up, service activity, and outcomes. Carry out other related duties consistent with the position.

REQUIRED

qualifications At least one year of relevant experience in human services, case management, community resource navigation, outreach, or related work. Demonstrated ability to work independently, make sound decisions, manage competing priorities, maintain follow-through, and ask for support when needed. Strong interpersonal, written, and verbal communication skills, including comfort working with clients, public officials, business and community leaders, and service providers. Ability to maintain professional relationships, handle sensitive information responsibly, and document services and outcomes accurately. Working knowledge of Veteran-specific systems, benefit programs, and regional service networks. Ability to use Microsoft Office and electronic documentation, communication, and reporting systems. Valid driver's license, reliable transportation for approved regional travel, ability to meet organizational driving/insurability requirements, and successful completion of required background screening. Ability to complete required suicide prevention, crisis intervention, and other program training after hire if not previously completed (at no cost to the employee).

PREFERRED

qualifications Experience as a Veteran or professional experience serving military-connected populations is highly preferred. Spanish-English bilingual proficiency and experience communicating effectively with culturally and linguistically diverse communities. Experience serving rural populations, energy-sector workers, or clients facing transportation and geographic barriers to care. Degree in social work, psychology, sociology, human services, or a related field. Will consider experience in lieu of degree. Experience with VA and New Mexico Veteran benefit navigation. Work expectations and boundaries Regular driving and off-site work are essential. Travel will be compensated at the IRS rate. Occasional early morning or evening outreach may be necessary to reach shift workers or attend community events, consistent with organizational scheduling and travel policies. This position is supported by time-limited grant funding. Continued employment beyond the funded period is subject to available funding and organizational needs.

Pay:

$53,000.00 per year

Benefits:

403(b) 403(b) matching AD&D insurance Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person