CASE MANAGER JOB DESCRIPTION

Rev. 07/2026

Title:

CASE MANAGER

Reports To:

Executive Director Department:

Office Administration/Emergency Veterinary Care Classification:

Non-Exempt Hourly, 40 hrs. per week. M - F 8:00 am to 4:00 pm Two 10-minute breaks and 1/2 hour lunch Feeding Pets of the Homeless® is a national non-profit 501c3 organization that provides pet food and emergency veterinary care assistance to pets whose owner is experiencing homelessness. Job Summary The Case Manager will be responsible for processing incoming applications for assistance for emergency veterinary care to address the needs of a pet owned by a person experiencing homelessness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

:

Daily :

• Interacting with people experiencing homelessness and individuals via phone/email and text to assess their needs for veterinary care. Determine eligibility based on FPOTH homeless and Veteran criteria.
• All case data to be documented in Access database, i.e., owner/pet info, exam, treatment approvals with attention to detail. Follow internal procedures.
• Coordinate with veterinary offices; cold call veterinarians establishing new partners; communicating emergency Policy & Procedures.
• Request photos of pet and save pictures of pets and other relevant photos in the proper location naming accordingly
• Keep message portal updated.

Monitor to see all assigned cases and calls are attended to.

Weekly:

• Write a minimum of 1 story, deadline every Friday
• Review and follow up of cases

As Necessary:

• Attend Wellness Clinics
• Special projects as needed

SKILLS AND SPECIFICATIONS

:

• Social work experience a plus
• Veterinary office experience a plus
• Bilingual preferred
• All Windows 10 Office programs, Word, Excel, Outlook, Access
• QuickBooks
• Internet Search Engines
• Ability to maintain and respect confidentiality
• Ability to self-direct
• Attention to detail
• Effective stress coping skills
• Be patient with client and circumstances
• Respect cultural, social and racial differences
• Minimal personal phone calls

ESSENTIAL PHYSICAL REQUIREMENTS

:

• Must be able to perform tasks which involve the ability to exert light physical effort in sedentary to light work on a daily basis.

Tasks may involve extended periods at a keyboard/workstation.

SALARY & BENEFITS

Hourly Rate:

$21 per hour, DOE. Eligible for raise at 90 days. Evaluation at one year.

• 10 Paid Holidays per year
• Eligible for health insurance after 90 days of employment. Employer pays 50% of premium for employee.
• Paid Time Off after six (6) months of employment.

Job Type:

Full-time Pay:

$21.00 - $21.50 per hour

Benefits:

Health insurance Paid time off Ability to

Relocate:

Carson City, NV 89703: Relocate before starting work (Required)

Work Location:

In person