Advocate (Seneca County DSS)

JOB SUMMARY

Provides crisis intervention, advocacy and supportive services to individuals primarily in Seneca County who have experienced domestic and family violence, child abuse, and sexual violence. Conducts client needs assessments, makes referrals to other victim services, and connects clients with community resources. Provides trauma-informed advocacy, manages case documentation, and supports clients with various needs including navigating Department of Social Services (DSS). Acts as a liaison and provides advocacy to referrals from Seneca County probation, Seneca County Sherriff's department and local Seneca County Police Departments. Educates clients about eligibility for the Office of Victim Services, advocates in family court, and ensures compliance with laws and policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conducts comprehensive assessments of client needs, provides referrals to other victim services, and facilitates connections with additional community support services for additional assistance. Develops a service plan that outlines the necessary steps and resources to meet the client's needs. Makes referrals to appropriate community resources when necessary. Monitors client progress and adjusts plan as needed. Manages a caseload and ensures timely and accurate completion of case notes with the Agency database. Assists with in-house DSS referrals related to emergency services including but not limited to emergency housing, SNAP and temporary assistance applications. Provides appropriate internal referrals to the Case Management team for continued support. Provides trauma-informed advocacy by helping clients with goal planning, offering crisis intervention, developing safety plans, and providing consistent follow-up services to ensure ongoing support. Educates clients about their eligibility for the Office of Victim Services and guide them through the application processes as necessary. Provides dedicated advocacy services in family court, collaborates with law enforcement, and works alongside Child Protective Services as needed. Offers clear information and direct assistance to clients obtaining Family Court Orders of Protection. Provides information about services to victims listed on Domestic Incident Reports. Accompanies and advocates for clients during hospital visits and Forensic Rape Exams ensuring they receive the necessary medical and emotional support. Provides crisis support to the community by responding to calls from hospitals and law enforcement agencies. This includes providing immediate assistance, assessing the situation, and coordinating appropriate resources to ensure the safety and well-being of those affected. Maintains and cultivates professional relationships with community agencies and attends community meetings to foster collaboration. Participates in outreach activities and agency awareness events to promote services and increase community engagement. Ensures all activities and services comply with relevant laws, regulations and Agency policies. Covers a 24-hour hotline for approximately four weeks per year offering immediate support and guidance to individuals in crisis.

OTHER DUTIES

Perform additional duties as assigned by management.

KNOWLEDGE, SKILLS & ABILITIES

Excellent communication skills both written and verbal. Demonstrated ability to effectively present in public forums. Skilled in addressing and discussing sensitive issues. Ability to establish and maintain networks of professional relationships. Ability to demonstrate cultural awareness and sensitivity to other perspectives. Strong organizational and time management skills, demonstrating a capacity to effectively prioritize tasks and meet deadlines. Proficient in multitasking and managing workload efficiently under pressure, while maintaining professionalism and composure. Demonstrated flexibility to adapt to different work and communication styles of colleagues and clients. Demonstrated ability to solve problems using analytical skills and abilities. Demonstrated ability to maintain composure and professionalism under stress. Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). WORK SCHEDULE and

COMPENSATION 37.5

hours per week, Generally weekdays 8:30am-4:30pm with variations based on clients needs. Some evening and weekends may be required. $23 per hour plus a generous benefits package including health and dental insurance, paid time off, and 401(3)b retirement plan.

Job Type:

Full-time Pay:

$23.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance

Experience:

human services: 2 years (Preferred)

Language:

Bilingual (Preferred)

License/Certification:

Driver's License (Required) Ability to

Relocate:

Waterloo, NY 13165: Relocate before starting work (Required) Willingness to travel: 75% (Preferred)

Work Location:

In person