Supportive Services Navigator

Supportive Services Navigator - Lakeview, Oregon Job Summary Join our dedicated team as a Supportive Services Navigator, where you will play a vital role in connecting individuals and families to essential resources and services that promote stability, independence, and well-being. This position offers an exciting opportunity to make a meaningful impact by providing personalized guidance, crisis intervention, and advocacy within diverse communities.

Definition:

Under supervision of the Lakeview Property Manager, has responsibility of providing supportive services to KHA Permanent Supportive Housing residents to ensure their housing success.

Essential Duties:

Comply with all approved KHA policies and procedures, federal regulations and state statues as they relate to the various programs; Provide direct service to participants, including case management; Assist participants in becoming self-sufficient and overcome barriers to maintain permanent housing; Develop action plans that identify participant needs, barriers, and strengths; Participate in regular follow-up meetings and check-in with clients; Case note tenants' progress; Develop and maintain strong relations with other agency partners; Schedule community events; Conduct meetings and group presentations; Assess clients' eligibility and aid in gathering documentation as required for intake, enrollment and program participation; Assist tenants with transportation if needed; Advise tenants of program regulations; Establish and maintain accurate computer records of all tenants on caseload; Keep onsite office and common areas, including laundry and bathroom, clean and orderly; Perform move-in orientation; Perform other related duties as assigned

Behavioral Requirements:

Provide backup and support to co-workers; Establish and maintain professional and effective working relationships with tenants, co- workers and other agencies; Maintain punctual and regular attendance; Keep workspace, materials and common areas neat, clean and organized; Comply with department and Housing Authority policies, procedures and regulations; Participate fully as a member of the team; Participate in employee training and orientation; Provide training to co-workers as requested; Perform other job duties as assigned by supervisor.

Physical Requirements:

Operate a motor vehicle in the performance of duties; Maintain a current Oregon driver's license and an acceptable driving record; Use depth perception; Operate a keyboard; Lift and carry up to 15 lbs.; Employ repetitive motion of hands and wrists; Read an 8 pt. font; Sit for extended periods of time; Stand, walk and traverse uneven terrain; Speak with a clear and audible voice; Hear a normal speech level.

Special Requirements:

Reasonable knowledge of the community and social and economic resources available to low-income and elderly individuals; Ability to form and maintain effective relationships with families, to analyze and interpret a family's housing situation; Clearly and concisely express self orally and in writing; Speak, read, write and understand English; Work harmoniously with other employees; Maintain a professional attitude and respect the confidentiality of sensitive information; Ability to remain calm, objective and understanding under angry and/or verbally abusive, hostile situations; Use independent action; Apply creativity; Employ appropriate proactive customer service skills; Make decisions; Use discretion; Exercise interpersonal skills; Utilize basic computer skills; and Employ deductive, inductive and cognitive reasoning. •The omission of specific statements of duties does not exclude them from the position. Duties and responsibilities are also subject to change by the employer as the needs of the employer and requirements of the job change.

Pay:

$20.72 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person