Housing Case Manager

Housing Case Manager

OUTSIDE IN - 2.4

Portland, OR Job Details Full-time $25.64 - $28.30 an hour 11 hours ago Benefits Commuter assistance Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 403(b) Sabbatical Loan forgiveness Qualifications Crisis intervention Computer operation Phone communication Mid-level Driver's License Case management Substance abuse Mentoring Working with individuals with mental health conditions Working with individuals with substance use disorders Care coordination Referral coordination Crisis management 2 years Communication skills Community resource coordination Full Job Description Case Managers work as part of a multi-disciplinary service team with culturally diverse transition-age youth (primarily age 16-25) who have experienced homelessness. This Case Manager position utilizes a strengths-based approach to support 15-20 youth in a transitional housing program to build relationship with youth and help them build the skills, healthy supports, and needed resources that allow them to increase health, achieve personal goals, and ultimately connect with and stabilize in the community. For youth in Transitional Housing, successful transitions often include obtaining a stable income and locating a safe, affordable, community living situation. Essential Duties Build positive relationships with youth through role modeling, mentoring and meeting individually with youth on a regular basis. Provide initial and ongoing assessments of youth and facilitate the development of a service plans with each participant. Educate youth about available resources and provide support to access and navigate the resources they need. Participate in crisis planning and crisis intervention. Support youth seeking to apply for and be successful in the Transitional Housing Program. Involve and empower youth participants in generating community, community norms, and sense of ownership within activities and programs. Assist youth clients in individual and group life skill building through activities and support accessing community resources. Access flexible funding to assist in meeting needs and removing barriers to success. Monitor youth participation in other services (employment, education, basic needs and activity services, and shelter) and progress on action steps including participation in homeless youth resources. Coordinate with Benefits Enrollment Specialists and SNAP Outreach Coordinator to monitor medical insurance and SNAP coverage. Coordinate with medical personnel as needed. Make referrals and, as needed, for recovery-oriented supports including mental health and substance use disorders treatment. Participate as an active member of the Housing Team. This includes being a part of the program staff coverage, participating in housing applicant interviews, participating as a member of the program's Determinations Team, and coordinating with other housing staff to assure that each youth is receiving support in developing and monitor plans to accomplish goals and meet program expectations. Participate in regular communication with Youth Department and Homeless Youth Continuum staff, including coordination via in-person, e-mail, phone contacts, and meetings. Complete all required service documentation in a professional, thorough, and timely manner. Maintain appropriate workplace boundaries and performance at all times. Perform all other duties assigned. Knowledge and Skills Knowledge Awareness of resources, particularly housing resources applicable to our clients and participants. Knowledge of referrals for resources and with community partners Skills interpersonal and communication skills ability to work with others in a trauma-informed way Education Experience Experience working with people experiencing homelessness, adolescents, people with mental health struggles or challenges, and/or people with substance use challenges or struggles. Preferred Qualifications Two or more years' of experience with case management Valid driver's license or ability to obtain one Working Conditions This work is performed in a transitional housing, low barrier participant and client spaces including day center drop-in spaces and other places. There is access to a typical office space for administrative work as well. Some exposure to the elements may occur when travelling to nearby sites or to visit or support clients. Physical Requirements This job requires operating phones, computers and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes and/or items weighing up to 15 pounds. Benefits at

Outside In:

Benefits include generous paid time off (starting at 18 days plus 13 holidays), employer-paid medical, dental, and vision coverage, and a 403(b) retirement plan with employer contributions. Employees also receive an employer-provided

HRA, FSA

options, fully paid life and disability insurance, an employee assistance program for their household, and pre-tax commuter benefits. Employees are eligible for a sabbatical after 5 years of service, with additional sabbaticals every 3 years thereafter. This role is eligible for Public Service Loan Forgiveness (PSLF).