Case Manager-Life Coach

Jim Riley Outreach (JRO) is a Christian non-profit organization based in Plano, Texas. For over a decade, JRO has operated two transitional living homes serving young adults (18-24) who have aged out of foster care or are experiencing homelessness. JRO provides safe housing, life-skills training, mentoring, and individualized coaching designed to equip residents for long-term stability and independent living. Case Manager (Life Coach) Job Description Supervision of 6-12 Residents Primary Responsibilities Resident Coaching & Development Conduct regular one-on-one meetings with assigned residents (6-8) Support goal-setting, progress monitoring, and accountability Provide guidance in financial habits, employment readiness, and life skills Reinforce personal responsibility, routines, and program engagement Case Management & Documentation Maintain accurate, timely resident files and progress notes Track goals, milestones, and graduation requirements Document program compliance and behavioral concerns Close out resident files upon transition Program & House Support Reinforce program policies, expectations, and structure Administer drug testing as required Facilitate or assist with weekly life-skills sessions Support resident transitions (intake, graduation, or early exit) Assist with resident celebrations and achievement recognition Coordination & Advocacy Coordinate appointments with external service providers Identify and connect residents with beneficial resources Provide transportation when required Collaboration & Communication Provide resident updates to senior staff Communicate concerns, risks, and progress effectively Work cooperatively with house staff, mentors, and leadership Compliance & Safety Uphold confidentiality and ethical standards Follow documentation and reporting protocols Maintain appropriate professional boundaries Other duties as assigned.

Desired Candidate Qualifications:

A bachelor's degree from an accredited college is preferred, psychology, behavioral health or social work. A mature Christian faith and ability to discuss biblical issues with clarity. Honesty and transparency are critical. Be knowledgeable and empathetic about working with vulnerable populations and understanding these unique needs. Must have a Texas driver's license and a reliable vehicle. Must be able to work with young adults with varying degrees of emotional behavior and related issues in a flexible scheduled environment ( Previous experience preferred ). Proficiency in Microsoft Office Word, PowerPoint, and Excel (Social Media skill is a plus). Able to pass a criminal background check. Working knowledge of case management protocols • This position provides coaching, guidance, and case management support. It does not function as a licensed counselor or therapist. Desired Characteristics and Traits for Case Manager/Life Coach Role The ideal candidate for the Case Manager/Life Coach position should possess the following traits to effectively support residents and contribute to the success of the program:

Self-Starter :

Ability to take initiative and work independently without needing constant direction. A proactive mindset is essential to meet the needs of residents and handle tasks efficiently.

Disciplined :

Strong ability to maintain focus and consistency in completing tasks, following through with responsibilities, and adhering to policies and procedures.

Time Management Skills :

Able to prioritize tasks effectively and manage multiple responsibilities simultaneously, ensuring deadlines are met and client needs are addressed in a timely manner.

Extrovert :

Comfortable engaging with diverse groups of individuals and building relationships. A natural ability to connect with others and foster a positive, collaborative environment. Excellent Communication Skills (Written and Oral) : Clear, concise, and effective in both verbal and written communication. The ability to articulate ideas, provide guidance, and resolve issues with residents and colleagues in a compassionate and professional manner.

Open-Minded :

Willing to listen to new perspectives, embrace diverse backgrounds, and adapt to various situations. Open-mindedness is critical for working with individuals from all walks of life.

Go-Getter :

Motivated and driven to achieve goals, both personally and for the program. A passion for helping others and a strong desire to see residents succeed.

Coachable :

Willing to receive feedback, learn from experiences, and continuously improve. An openness to growth and development in the role and the ability to apply constructive criticism. Must be able to multitask and be efficient when multiple things are going on at once and not dropping tasks.

Compensation:

$35-40K depending on experience; 3 weeks PTO This position is a hybrid position and must be on-site each weekly with some remote work allowed for. The workday is Monday through Friday with Thursday evenings being a flex day due to Lifeskills night.

Pay:

$35,000.00 - $40,000.00 per year

Benefits:

Mileage reimbursement Paid time off Professional development assistance

Work Location:

Hybrid remote in Plano, TX 75075