Case Manager Protective Parent Support Network

Case Manager Protective Parent Support Network 405 Foulk Road, Wilmington, DE 19803 Hybrid work $25

• $30 an hour
• Part-time $25
• $30 an hour
• Part-time About

FATE SOAR

(Survivors of Abuse in Recovery) is a Delaware-based 501(c)(3) nonprofit organization that has provided trauma-informed services since 1992. This summer SOAR is entering into a merger with the community-based organization FATE (Fighting Abuse Through Education), whose mission is to prevent child abuse by providing education and resources cultivated for children, parents, and decision makers within the family court system — filling a vital gap in Delaware's domestic violence and abuse prevention ecosystem. In 2024, FATE launched the Protective Parent Support Network, which provides resources and advocacy to protective parents — those who seek to reduce harm for children exposed to family violence as they navigate significant obstacles in family court. Our strategy to stop child abuse from occurring or recurring relies on four core tactics: Personalized 1:1 case management support Connection to vetted experts, including attorneys, therapists, and child psychologists, to help parents achieve court outcomes in their children's best interest Access to expert advice and Family Court System navigation support SOAR/FATE's Protective Parent Support Program is filling a critical need for preventative programming that provides advocacy, resources, and tools to prevent abuse from occurring or reoccurring. Together, we are building the foundation for safer futures for families across our community. We are looking forward to welcoming a dedicated, compassionate, and trauma-informed case manager to join our growing team. Position Overview

SOAR/FATE

is seeking a compassionate, organized, and trauma-informed Case Manager to support the Protective Parent Support Network. This part-time role (20 hours per week) is central to our direct service model and will be the primary point of contact for protective parents seeking guidance and support as they navigate the family court system. The Case Manager will build trusting relationships with clients, assess their needs, connect them with vetted resources and expert partners, and provide consistent guidance throughout their journey. This position requires a deep commitment to survivors of domestic violence, a strong understanding of trauma-informed care, and the ability to work effectively within a small, mission-driven team. Key ResponsibilitiesClient Support & Case Management Manage an active caseload of protective parents, providing between 7-10 families at a time with individualized one-on-one case management support Conduct intake assessments to understand each client's situation, needs, and goals Develop and maintain individualized support plans in collaboration with each client Serve as a consistent point of contact, offering guidance, encouragement, and practical support throughout the client's family court process Monitor case progress and adjust support plans as circumstances evolve Community Outreach & Resource Navigation Connect clients to and expand SOAR/FATE's network of vetted experts, including attorneys, therapists, and child psychologists Facilitate warm referrals to mental health services and community-based organizations as appropriate Conduct community outreach with complimentary domestic violence and child welfare organizations Maintain up-to-date knowledge of resources available to survivors of domestic violence and their children Documentation & Data Management Maintain accurate and timely case notes and client records in SOAR/FATE's case management system, adhering to confidentiality and data privacy standards Track client outcomes and program metrics to support evaluation and reporting Collaboration & Team Participation Work collaboratively with FATE staff, volunteers, and expert partners to coordinate holistic client support Participate in regular team meetings, case consultations, and supervision Contribute ideas and feedback to continuously improve SOAR/FATE's program model and client experienceP Support organizational activities and events as needed QualificationsRequired Bachelor's degree in Social Work, Psychology, Human Services, Counseling, or a related field; OR equivalent combination of education and relevant lived or professional experience Minimum 2 years of direct service experience in domestic violence/child welfare, case management, victim advocacy, or a related human services field Demonstrated knowledge of domestic violence, trauma, and its impact on children and families Training in trauma-informed care and caseworking ethics, with the ability to apply trauma-informed practices while maintaining appropriate boundaries in all client interactions Strong interpersonal skills with the ability to build trust and rapport with clients in crisis or high-stress situations Excellent organizational skills and the ability to manage a caseload with multiple clients and competing priorities Proficiency with technology, including video conferencing, email, and basic data entry in case management or CRM systems Ability to work independently in a remote environment with minimal supervision Commitment to the mission and values of FATE, including a deep respect for survivor autonomy and client confidentiality Preferred Experience working with protective parents navigating the family court system Knowledge of family law, child custody proceedings, or guardian ad litem processes Experience working in a start-up, emerging non-profit, or similarly dynamic environment Lived experience as a protective parent or domestic violence survivor (not required, and disclosure is never expected) Core Competencies Trauma-Informed Practice — Ability to recognize and respond to the effects of trauma with empathy, patience, and appropriate professional boundaries Client-Centered Advocacy — Commitment to honoring client voice, choice, and self-determination at every stage of support Cultural Humility — Demonstrated ability to work effectively and respectfully with individuals from diverse backgrounds, cultures, and identities Resilience & Self-Care — Ability to manage secondary trauma and vicarious stress; commitment to personal self-care practices Communication — Clear, compassionate, and professional written and verbal communication with clients, partners, and team members Collaboration — Ability to work effectively with a small team, volunteers, and community partners in a fast-paced, mission-driven setting Working Conditions This is a primarily remote position, with minimal on site community partner outreach; candidates must have reliable internet access and a private, confidential workspace for client calls Hours are flexible within a general Monday-Friday framework, with availability required for scheduled client appointments Occasional evening or weekend availability may be needed based on client needs This position involves working with survivors of domestic violence and child abuse; candidates should be prepared for emotionally demanding content

SOAR/FATE

is committed to staff wellbeing and will provide supervision and access to secondary trauma support resources

Pay:

$25.00

• $30.

00 per hour Application Question(s): Do you have at least two years of experience working with survivors of domestic violence/trauma?

Education:

Bachelor's (Required) Security clearance: Confidential (Required)

Work Location:

Hybrid remote in Wilmington, DE 19803