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Back Family Support Coach Wilmington , Delaware Temporary

OVERVIEW OF ATHENA ATHENA

Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients' Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees' Lives Better by identifying and cultivating their talents and matching these talents with our customers' needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY

We are currently recruiting for a Family Support Coach position. This full-time position is located in Wilmington, DE and pays $22 per hour . The Family Support Coach provides coaching, case management, advocacy, and wrap-around support to families working toward stability and self-sufficiency. The position helps clients identify and achieve measurable goals, connects them with community resources and service providers, supports crisis intervention, and develops and monitors Family Stabilization Plans. The role requires strong communication, organization, problem-solving, and interpersonal skills, as well as the ability to build trusting relationships while maintaining professional boundaries and confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Contact clients weekly to provide ongoing support, follow up on services, and address needs or concerns. Build strong, professional working relationships with clients, families, staff, service providers, and community partners. Assist clients and families in identifying and achieving measurable goals related to stability and self-sufficiency. Develop, monitor, and update Family Stabilization Plans based on client progress and changing needs. Make individualized recommendations and referrals to appropriate internal and external services. Connect clients with educational, vocational, social, and community resources that support long-term stability. Advocate for client needs and coordinate services with agencies, providers, community partners, and other stakeholders. Assist clients and families in navigating barriers to stability and accessing appropriate resources. Provide crisis support and assist with crisis intervention, conflict resolution, and mediation as needed. Evaluate client progress and provide guidance to modify goals, plans, and services as appropriate. Maintain accurate and confidential records of client contacts, visits, services, referrals, and other business conducted on behalf of clients. Maintain organized and accurate client information in the organizational database. Provide weekly client updates during Dual Generation Center meetings. Collaborate with stakeholders to develop and coordinate effective service plans for Dual Generation clients. Complete monthly reports and other required documentation accurately and timely. Support community partnerships, outreach activities, and events. Perform other related duties as assigned. Required Skills/Abilities Excellent verbal, written, communication, and interpersonal skills. Strong organizational and administrative skills with excellent attention to detail. Ability to work independently and collaboratively as part of a team. Ability to multitask, manage competing priorities, and meet deadlines. Strong time-management and problem-solving skills. Ability to establish and maintain positive relationships with clients, staff, professionals, service providers, and community partners. Strong advocacy and assessment skills. Demonstrated ability to maintain professional boundaries and confidentiality. Knowledge and understanding of traditional and non-traditional support, advocacy, and intervention processes. Demonstrated proficiency in crisis intervention, conflict resolution, and mediation. Proficiency with Microsoft Office, Google Drive, databases, and other computer systems. Ability to exercise initiative, flexibility, sound judgment, and professionalism when working with clients and families. Strong commitment to helping families improve their quality of life and achieve greater stability. Education and Experience College degree preferred. In lieu of a degree, a minimum of two years of case management experience may be considered. Experience in case management, family support, social services, community services, advocacy, or a related field preferred. Experience working with families, clients, community organizations, service providers, or external agencies preferred. Experience with crisis intervention, conflict resolution, mediation, or client advocacy preferred. Physical Requirements Ability to sit and work at a computer for extended periods. Ability to use standard office equipment, computers, telephones, and related technology. Ability to travel within the community to meet with clients, service providers, partners, or attend events as required. Ability to participate in community outreach and partnership events. Additional Requirements Current valid driver's license required. Must maintain an acceptable driving record. Ability to travel as required to support clients, community partnerships, and program activities. Ability to handle confidential client and family information with discretion and professionalism. Successful ATHENA employees will display the following characteristics You strive to be the best in your field currently and in the future. You like to make your employer look good. You find solutions, where others only see problems. You are proactive, you make and meet commitments, and you perform your duties exceedingly well. You are aware of the employer's needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole. You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission. You demonstrate exceptional customer service and professionalism. You are adaptable, organized, and able to manage multiple priorities in a fast-paced environment. The benefits of working for ATHENA include Support from a team of professionals committed to making your life better. Medical, dental, and vision insurance. Health Savings Account. Pet insurance. 401(k) with a generous employer match. ATHENA-paid Life and Accidental Death & Dismemberment Insurance. Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employees, spouses, and children. Short- and Long-Term Disability. Employee Assistance Program (EAP). Easy-to-use employee self-serve HR portal. Paid Time Off (after 90 days, up to 7 days per year). Paid Holidays (time and a half if worked): New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Application for employment is not intended to and does not create a contract or offer of employment, and if hired, employment with the company is on an at-will basis and may be terminated at the will of either party. ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications including but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status, or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Apply Now Share This Post