Child Support Case Coordinator

POSITION

Child Support Case Coordinator WAGE:

Starting at $17.00 with compensation for experience

UNIT:

Child Support Enforcement Agency

POSTING DATE

April 9th, 2026

HOURS:

8:00AM to 4:30PM (with flex time and a hybrid remote work schedule)

POSITION DESCRIPTION

40%

CASE INTAKE

Update data in SETS with new court orders and changes. Open new cases in SETS. Provide backup for interface changes (new and/or updates) between IV-D and

IV-A. 15

%

PUBLIC INQUIRIES

Respond to consumer (custodial and non-custodial) inquiries regarding child support. Answer routine questions/inquiries from general public. 15%

EMANCIPATIONS

Process emancipations for cases with children aging out of the system. 10%

PAYMENT MONITORING

Investigate problems/discrepancies on system data-web reports. Determine if payments have been applied correctly to customer accounts when inquiries are made. Make appropriate payment corrections when necessary. Audit customer accounts when discrepancy occurs. Make adjustments to SETS case as necessary. 10%

WAGE WITHHOLDING VERIFICATION

Verify and update customer data regarding employment, medical insurance, and child support income. Update SETS with information after contacting employer for accurate information on employment and insurance. Verify support income for public housing, loans, and utility companies. 3%

PAYMENT RECONCILIATION - BACK UP

Process cash and electronic fund transfer payments. Prepare bank deposits. Post cash and electronic payments to SETS. Prepare daily bank package for pick-up. Prepare daily balance reports. 2%

LUMP SUM ATTACHMENTS - BACK UP

Initiate lump sum attachments. 5%

MISCELLANEOUS

Keep abreast of child support program laws, policies, and procedures and miscellaneous functions. Provide referrals to community partners. Complete mail processing and scanning for the Unit, deciphering the information, and routing to the correct caseworker. In rotation for the post office and bank run. Attend meeting, seminars, trainings to enhance knowledge of public assistance programs. Other job duties as deemed necessary to achieve organizational vision/mission.

SKILLS REQUIRED

Competent with solid math skills, reasoning, and logic. Confident with speaking directly to people and able to maintain composure with disgruntled customers and the ability to de-escalate client behavior. Ability to multi-task by using multiple systems, phones, policies and procedures, and resource guides. Computer experience and ability to type 30-plus words a minute. Excellent comprehension - the ability to read, understand, and act on orders and policy. Deadline Driven; Goal Oriented. Works well with others including partner agencies and co-workers.

MINIMUM QUALIFICATIONS

High school diploma or equivalent (•this is not a social worker position). Experience in accounting, banking, collections, or a related field a plus. Passing background checks, physical and drug screen. Clean driving record with a valid Driver's License. 40 hours a week.

COMPENSATION

Competitive Wage starting at $17.00 Incentive for JFS experience with internal candidates receiving special consideration. Knowledge-based incentives provided. Health Insurance available Dental and Vision Insurance available County Paid Term Life Insurance Vacation Time Sick Leave (15 days accrued annually) Ohio Public Employees Retirement System Flex time Hybrid Remote Work Schedule

DEADLINE DATE

April 24th, 2026 @4:00 pm or until filled

HOW TO APPLY

Submit a cover letter, resume, and application by the deadline to Merissa.

Kessler@jfs.ohio.gov.

Fulton County Job and Family Services Attn:

Merissa Kessler 604 S. Shoop Avenue, Suite 200 Wauseon, Ohio 43567

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person