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Customer Advocacy Case Coordinator
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Subaru of America
Remote
$45,000 Salary, Full-Time
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Job Description
Customer Advocacy Case Coordinator Subaru of America
- 3.7 Camden, NJ Job Details Full-time $40,000
- $50,000 a year 11 hours ago Benefits Profit sharing Health insurance Dental insurance Tuition reimbursement Work from home Vision insurance 401(k) matching Employee discount Qualifications Computer operation Case assessment Spreadsheets Word embeddings High school diploma or GED Documentation tools Productivity software Full Job Description SUMMARY Provides support to Customer Advocacy team by coordinating case assignments in work queues.
WORK ENVIRONMENT 37.5
hour work week Hybrid Role- Remote work 2 days per week (after 6 months) [Wednesdays and Fridays]
JOB RESPONSIBILITIES
Reviews cases submitted to designated team within Customer Advocacy Department (CAD) to ensure that the case is properly addressed, which includes determining tier level of case and the proper assignment of the case within CAD. Assigns cases to customer-facing Advocacy staff by using established case delegation process while reviewing the daily attendance log to ensure a balanced caseload. Monitors and evaluates incoming documentation and communications (including emails) for missing or invalid information, reconciles information if possible, and attaches them to the correct case within Customer Advocacy case management system. Gathers data to support Customer Advocacy cases and provides responses as appropriate, including answering questionnaires from outside authorities. Provides administrative support skills to director(s) and manager(s) within CAD. Creates and maintains Word, Excel, and/or PowerPoint documents. Enters data as necessary. Runs required reports. For Case Coordinators supporting the Owner Solutions Team (OST): Completes annual and semi-annual reporting including, but not limited to, the New Jersey (NJ) Lemon Law report and South Carolina (SC) Lemon Law report.REQUIRED SKILLS AND ABILITIES
Professional verbal and written communication skills. Strong organizational skills with ability to prioritize and multi-task as needed within department or multiple departments. Ability to maintain a flexible approach to assignments as shifting priorities occur. Demonstrated and excellent detail orientation skills. Ability to recognize quality trends based on case reviews and communicate finding to management for further investigation if needed. Proficient in use of computer for daily work tasks, including intermediate skills in Microsoft Office tools such as Excel and Word and ability to navigate internet for needed information or research. Microsoft Dynamics (NorthStar Customer Relationship Management [CRM]) experience preferred.EDUCATION/EXPERIENCE
High School diploma (Associate's Degree preferred) with 2 to 4 years of relevant experienceFLSA STATUS
NonexemptSALARY RANGE
The recruiting base salary range for this full-time position is $40000- $50000 / year.
Internal Job Grade:
A1).WHY JOIN US?
In addition to competitive salary, Subaru offers an amazing benefits package that includes: Total Rewards & Benefits- Medical, Dental, Vision Plans
- Pension, Profit Sharing, and 401K Match Offerings
- 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays
Tuition Reimbursement Program:
$15,000 yearly benefitVehicle Discount Programs Learning & Development:
- Professional growth and development opportunities
- Direct partnership with senior leadership
- Formal Mentorship Program
- LinkedIn Learning License Visit our careers landing page for additional information about our compensation and benefit programs!