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Job Description
Join Our 'Ohana Partners in Development Foundation is a leading Hawaiʻi nonprofit, serving keiki and ʻohana since 1997. Rooted in aloha and service, we support families through education and community programs. Join our dedicated team and help build a stronger Hawaiʻi.
JOB TITLE
Disaster Case Manager (Temporary FT/PT)
JOB OVERVIEW
Provide support to individuals and families impacted by disasters across Hawaiʻi. Rooted in a spirit of service, kuleana (responsibility), and community care, the DCM walks alongside survivors as they navigate recovery, helping them access resources, rebuild stability, and move toward long-term resilience.
KEY RESPONSIBILITIES
Community-Centered Case Management Conduct outreach in communities to connect with individuals and families impacted by disaster, including those who may be isolated or underserved; Build trusting relationships with survivors through respectful, culturally responsive, and trauma-informed engagement; Complete comprehensive, strengths-based intake assessments and actively listen to understand each survivor's story, strengths, and needs and resources; Develop individualized Disaster Recovery Plans in partnership with survivors, supporting their goals for safe, stable housing, and overall well-being; Provide ongoing case management, monitoring progress, and adjusting plans as needed; Manage a caseload of at least 30 impacted households; Walk alongside clients throughout the recovery process with consistent follow-up and encouragement; Maintain consistent communication with clients based on priority tiers (weekly, bi-weekly, or monthly); Respond to client inquiries within required timeframes (e.g., within 48 hours). Resource Navigation & Advocacy Connect survivors to available resources, including local organizations, cultural networks, state agencies (e.g., DHS), nonprofit partners, and community providers, and federal programs such as FEMA; Connect clients to housing, financial, health, and social services; Support clients in completing applications and navigating complex systems with clarity and care; Advocate for equitable access to resources, especially for vulnerable populations and those facing barriers; Coordinate services to maximize support and collaborate with local recovery groups and service networks to prevent duplication of benefits. Documentation & Reporting Document all client interactions in the designated system (e.g., VisionLink) within required timeframes (24 hours); Maintain clear, complete, compliant, and accurate case records that reflect each survivor's journey and progress; Track progress toward recovery goals and case outcomes; Contribute to required monthly and quarterly reports including Program activities and outcomes, Data summaries, and Barriers and solutions Track hours worked and maintain required program records; Safeguard all personal and sensitive information with the highest level of confidentiality and care; Ensure documentation honors the dignity of clients and reflects a strengths-based, non-judgmental perspective. Compliance & Program Requirements Adhere to all program requirements, including FEMA, DHS, and federal grant compliance regulations; Maintain strict confidentiality of client data (including HIPAA-protected information); Support financial and programmatic compliance documentation when required; Participate in audits, monitoring, and site visits; Ensure accurate use of program funds and adherence to allowable cost standards. Outreach & Community Partnership Collaborate with community organizations, cultural leaders, and service providers to strengthen coordinated recovery efforts; Participate in outreach events, community gatherings, town halls, and disaster recovery events to build awareness and trust; Coordinate communication with stakeholders and partners; Support program visibility and effective public communication strategies; Contribute to shared learning by identifying emerging community needs and available resources. Case Lifecycle Management Manage cases from intake to closure, including initial triage, ongoing service coordination, case transfer (if needed), case closure based on defined criteria; Ensure smooth transitions for clients when cases are transferred or closed; Maintain appropriate caseload levels (generally up to ~35 active cases, depending on complexity).
Pay Rate:
$30.00
QUALIFICATIONS :
Required:
Option 1: Bachelor's degree in social work, public health, human services, or related field (or equivalent experience); At least one (1) year of applicable experience in social services, case management, disaster response, working with vulnerable populations, or community-based work; Option 2: Associate's degree in social work or related field; At least two (2) years of applicable experience in social services, case management, disaster response, working with vulnerable populations, or community-based work; Must be proficient in Microsoft (Word, PowerPoint, Excel, etc); Experience with data entry and case management systems; Ability to work independently and in fast-paced, evolving environments; Must have experience in and understanding of positive youth development and family strengthening/engagement practices including trauma-informed care; Must have an understanding of the diverse backgrounds including Hawaiian culture and values; Must have access to a vehicle, have a valid driver's license, a safe and responsible driving record, and current no-fault auto insurance, with at least $100K in bodily injury liability per person and $25K in property damage liability. Ability to drive or arrange reliable transportation to meet client needs and respond to disaster-related assignments (valid driver's license may be required). Preferred Knowledge of FEMA, DHS, or disaster case management programs; Experience working in Hawai'i communities or with culturally diverse populations; Familiarity with nonprofit, housing, or behavioral health systems. All positions require that the incumbent have no record of any crime against a child or other vulnerable person. We conduct periodic criminal background checks as a condition of employment. The above information in this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. Notice of Non-Discrimination Partners in Development Foundation is an EEO employer. It does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities and provides equal access to all applicants, employees and program participants. The following person has been designated to handle inquiries regarding the non-discrimination policies: Cindy Quach, HR Director2040 Bachelot Street, Honolulu, HI 96817808-348-4895 For further information on notice of non-discrimination, visit for the address and phone number of the office that serves your area, or call 1-800-421-3481.
Pay:
$30.00 per hour
Benefits:
403(b) 403(b) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance
