Family Services Supervisor

Position Overview The Family Services Supervisor leads The Hive's case management team, providing supervision, coaching, and quality oversight for Family Navigators, while maintaining a modified direct service caseload. This role requires someone who can operate both as a skilled case manager and as a supportive leader - walking alongside both team members and the families we serve with compassion, competence, and a calm presence. Key Responsibilities Team Supervision & Leadership Provide weekly individual supervision for 2-3 Family Navigators Train and onboard new team members Monitor caseload distribution, team capacity, and quality of case documentation Model trauma-informed, strength-based practice Partner with Executive Director on program development Direct Case Management Maintain modified caseload using trauma-informed, relational approach Conduct needs assessments and create individualized action plans alongside members Connect members to housing, employment, healthcare, legal support, benefits, education, and other resources Coordinate with community partners, and advocate with systems when needed Maintain deep knowledge of community resources Complete timely documentation (case notes, assessments, action plans, progress tracking) Organizational Contribution Participate in organizational planning, team meetings, and case consultations Represent The Hive at community meetings and partner events Track outcomes and contribute to grant reporting Support continuous program improvement

Qualifications Required:

3-5 years in case management or related human services field 1-2 years providing supervision, training, or mentoring to direct service staff Alignment with The Hive's values: belonging, resilience, community, accountability, restoration Deep understanding of challenges faced by the population served Demonstrated understanding of trauma's impact and how to create safety in relationships Strong knowledge of community resources Self-awareness, ability to hold boundaries Strong documentation, time management, and follow-through Reliable vehicle and valid driver's license (fieldwork) Comfortable with case management systems, Google Workspace, and virtual tools Successful completion of background check required (we work with people with criminal histories and assess case-by-case) Deep compassion for all people

Preferred:

Bachelor's or Master's degree in Social Work, Human Services, or related field Bilingual (Spanish/English) Experience with families involved in child welfare system Compensation & Benefits Hourly rate: $30-35 / hour based on experience

Hours:

32-40 hours / week

Schedule:

Monday, Tuesday, Thursday in-office, Wednesday, Friday remote Flexible within 8am-5pm - some client work & outreach may be required with advance notice outside traditional hours Work environment: Hybrid (office time, fieldwork, remote)

Benefits:

Wellness Benefit, Phone Allowance, and Gas Benefit To Apply Submit a resume and cover letter (1 page max) addressing: Why you're interested in this role and this population A time you built trust with someone who was hesitant to engage How you approach supervising others while staying hands-on yourself About The Hive The Hive MD is a community-based organization supporting individuals and families impacted by incarceration, addiction, and generational trauma. We operate from a simple belief: trauma is the root, and connection is the antidote. We provide connection coaching, case management, peer support, and community-building opportunities across multiple Maryland counties. Our work is relational, not transactional. We believe people deserve dignity, second chances, and someone who doesn't give up on them.

Our programs:

Raising Resilience (connection coaching) Roots & Wings (case management) Phoenix League (family programming and community events) J's Closet (basic needs support) We're a small team doing big work. If you want to be part of something that values people over paperwork, connection over compliance, and real change over box-checking - we'd love to hear from you. The Hive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strongly encourage applications from people with lived experience of incarceration, recovery, or systems involvement.

Pay:

$30.00 - $35.00 per hour

Benefits:

Flexible schedule Paid time off Professional development assistance People with a criminal record are encouraged to apply

Experience:

Supervising:

1 year (Required) working in human services: 3 years (Required)

Work Location:

Hybrid remote in Westminster, MD 21157