A Case Manager coordinates delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs.
Santa Ana, CA Job Details Full-time $26.37 - $30.22 an hour 10 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Customer communication Microsoft Excel Microsoft Outlook Interviewing clients Client file management High school diploma or GED Records management Microsoft Teams Technical Proficiency Quality data entry Customer data entry
Full Job Description Description:
Help ensure every client starts their journey with the right care at the right time. If you're ready to make a difference, we'd love to hear from you. Make an impact, apply today! The Intake and Assessment Screener will work as a member of the Intake and Assessment Unit to serve as the first point of contact for prospective clients seeking legal assistance through the CLA SoCal Hotline, online intake platforms, community outreach events, and partner referrals. This full-time non-exempt position reports to the Supervising Attorney.
Responsibilities:
Answer hotline calls and provide information about CLA SoCal services. Conduct intake, prescreening, and eligibility assessments for prospective clients. Gather and document demographic, financial, household, and legal information accurately in case management systems. Perform conflict checks and determine eligibility based on legal issues, organizational priorities, and funding requirements. Schedule appointments, coordinate callbacks, and connect applicants with appropriate resources and referrals. Support outreach intake activities, data reporting, and compliance with organizational and grant requirements. Maintain accurate case documentation, timekeeping records, and confidentiality of all applicant and client information. Communicate professionally with clients, staff, attorneys, and community partners while utilizing trauma-informed, client-centered approaches. Manage intake support functions, including de-escalating crisis situations and assisting with intake queue coverage as needed. When qualified, engage in interpretation and translation for attorneys. Work with a multi-cultural perspective. Perform other duties as required to meet the needs of the organization.
Requirements:
Education:
High school diploma or equivalent required. Associate degree, bachelor's degree, or equivalent experience preferred.
Qualifications:
Experience working in a call center, customer service environment, legal intake setting, social services program, or similar high-volume client-facing role. Ability to accurately gather, enter, and manage client information through interviews and case management systems, with strong typing and data entry skills (30+ WPM). Bilingual proficiency - Preferred. Strong technical skills, including proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Teams). Ability to handle difficult and stressful client situations. Excellent communication, active listening, and interviewing skills. Strong organizational skills, attention to detail, and ability to manage multiple priorities. Self-motivated problem solver with the ability to work under pressure while maintaining productivity and quality standards. Ability to interact with a wide range of clients utilizing client-centered lawyering and trauma-informed frameworks. Ability to model CLA SoCal's values and mission - Required.
Holistic Benefits:
May work as little as 35-hour workweek. Hybrid Schedule 16 paid holidays + PTO (including wellness days) starting Day 1 Medical, dental, vision, life insurance, and long-term disability 401(k) with employer contribution Student loan reimbursement program Bilingual bonus pay for qualified staff
About CLA SoCal:
Community Legal Aid SoCal (CLA SoCal) is a welcoming and hopeful non-profit organization dedicated to meeting the legal needs of low-income residents and seniors throughout Orange and Los Angeles Counties. We provide equal employment opportunities. We strongly encourage all interested individuals to apply, including people of different abilities, religions, identities, orientations, nationalities, and ethnicities. All individuals who are seeking a welcoming environment who celebrate and value the unique characteristics of every member of the team who believe they have the skills necessary to thrive at CLA SoCal to apply for this role.
