Job Summary:

The Resident Services Coordinator for Rapid Re-Housing will provide case management in a Housing First/Scattered Site model to help residents maintain stable housing, increase income and financial stability, and improve their quality of life. Rapid Re-Housing Expansion Program is a Rapid re-housing scattered site program for singles and families throughout Miami Dade County with some units specifically designated for victims and survivors of domestic violence. The position involves having knowledge of and experience working with domestic violence, homeless individuals and families, chemical dependency, unemployment, mental illness, community resources, barriers and the delivery of direct services to individual clients as assigned in their home. The RSC RRH will provide support, advocacy, safety planning, and counseling to victims of domestic violence, sexual assault and human trafficking in the community. This position is based in South Dade with remote working options and requires travel throughout Miami Dade County.

Essential Duties/Expectations:

• Conduct coordinated intakes, assessments, and screenings based on CoC guidelines to determine housing eligibility continuously.
• Assist applicants in navigating housing searches, leasing processes, landlord mediation, and understanding tenant/landlord rights and responsibilities.
• Collaborate with residents to complete initial assessments and develop individualized Housing Stability Plans (HSP) outlining short and long-term goals.
• Develop survivor-centered, strengths-based housing plans, identifying barriers to housing and establishing paths to stability, reviewed and updated every 90 days .
• Support households in creating safety plans to mitigate risks posed by abusers and actions to reduce these risks.
• Conduct scheduled home visits, as safety permits, at least monthly, with each household and survivor, frequency determined collaboratively.
• Utilize evidence-based practices like Case Management, Motivational Interviewing, Trauma-Informed Care, Critical Time Intervention and low barrier housing practices to assist in income generation, self-sufficiency, and housing stability.
• Provide crisis intervention, safety planning, information, and referrals.
• Coordinate with community providers for additional services such as housing stabilization, money management, employment training, and health care.
• Facilitate daily living skills workshops and provide individualized teaching as per HSP.
• Refer clients to victim services providers for additional supportive services.
• Provide crisis counseling, case management, and financial assistance leading to safe and stable housing.
• Demonstrate experience in eviction prevention and crisis intervention.
• Maintain client records per policy, ensuring compliance with HMIS and timely data entry.
• Attend scheduled meetings, workshops, trainings, and Continuum of Care housing meetings.
• Receive training on domestic violence, PTSD, trauma-informed care, and de-escalation.
• Possess strong interpersonal skills and advocacy for client support.
• Manage an average caseload of 20-24 clients, including intake applicants and those in housing search.
• Provide counseling, risk assessment, safety planning, goal setting, and referrals to other support services for survivors and their children.
• Encourage participation in domestic violence support groups.
• Cross-train across programs/departments to support program success.
• Perform other duties as assigned to ensure program success.
• Report to the Program Supervisor.

Skills:

• Understanding working directly with formerly homeless individuals, families and at-risk populations by treating all individuals with respect and building rapport by promoting empathy, compassion, patience and consistency.
• Pays close attention to detail and demonstrates strong organizational skills.
• Strong critical thinking skills and ability to problem solve.
• Effective communication skills backed by detailed written documentation and comprehensive listening skills.
• Maintains a professional demeanor and maturity, good judgment, quick learner, be proactive and work independently.
• Ability to multi-task, prioritize and manage time efficiently.
• Proficient in Excel, Adobe, Microsoft programs, Outlook, and understanding of database applications, including the use of formulas, functions, data import/export and creating charts.

Minimum Requirements:

Education/Experience:

Four-year Bachelor's degree and/or 1-3 years' experience working with domestic violence and crisis intervention services; Ability to serve underserved populations and provide culturally appropriate services to people from diverse backgrounds.

• Ability to work with applicants and participants with mental health issues, disabilities, survivors of domestic violence, sexual assault, and other violent and traumatic crimes, and individuals in crisis
• Ability to work as a team member and independently.
• Alignment with Carrfour's Mission, Vision, and Core Values Knowledge of community resources Must have a valid driver's license and a car is required due to travel Ability to work a flexible schedule and be on-call as needed Bilingual (English/Spanish or Creole/English) preferred

This Position Is:

A good fit for applicants with lived experience in homelessness, mental health and substance use disorders A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A job for which all ages, including older job seekers, are encouraged to apply

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended period of time at a keyboard or workstation; to exert light physical effort in sedentary to light work; to use hands in order to finger, handle, or feel; to reach with hands and arms; and to talk or to hear. The employee is occasionally required to lift, carry, push and/or pull objects and materials of light weight (up to 10 pounds). The employee is occasionally required to walk, to stand, to stoop, to kneel, and to crouch. Specific vision abilities required by this job include close vision and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a typical climate-controlled office environment and the noise is usually moderate. If you are interested in applying for this position, please forward your cover letter and resume via email to lgarcia@carrfour.org . We will continue to post this position until it is filled. For more information on Carrfour Supportive Housing, please visit our website: www.carrfour.org Care Provider Background ScreeningClearinghouse Education and Awareness website: https://info.flclearinghouse.com/

Pay:

From $42,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Mileage reimbursement Paid time off Referral program Vision insurance Application Question(s): Please confirm that you acknowledge and agree to the starting salary is $42k annually, in order to continue with your application Be able to work with applicants and participants with mental health issues, disabilities, survivors of domestic violence, sexual assault, and other violent and traumatic crimes, and individuals in crisis. How many years of experience do you have? Ability to serve underserved populations and provide culturally appropriate services to people from diverse backgrounds.

Education:

Bachelor's (Required)

Experience:

crisis intervention services: 3 years (Preferred) Case management: 3 years (Preferred) Social work: 3 years (Preferred)

License/Certification:

Driver's License (Required) Willingness to travel: 75% (Preferred)

Work Location:

In person