North East Ohio Network (NEON) is a county council of governments agency dedicated to supporting County Boards of Developmental Disabilities throughout Northeast Ohio. NEON serves children and adults who are at risk for or have a diagnosed developmental disability, helping individuals access the services, supports, and opportunities they need to live meaningful, fulfilling lives. We are seeking a full-time Service & Support Administrator (SSA) to join our team. Make a Difference Every Day As an SSA, you have the opportunity to make a meaningful difference in the lives of the individuals you support. Your role is to help each person identify and achieve the outcomes that are important to them while ensuring they have access to appropriate services, resources, and community opportunities. A typical day may include meeting with individuals in the community, coordinating with families and service providers, attending planning meetings, connecting individuals with community resources, addressing concerns, and completing case notes and updates to individual planning documents. We provide comprehensive training for new hires. Previous experience in case management, service coordination, developmental disabilities, or mental health is preferred, but we welcome candidates who have the education, interpersonal skills, compassion, and commitment needed to succeed in this role. What You'll Do As an SSA, you will: Serve as the primary point of coordination for each individual's person-centered planning team. Travel to various counties throughout the NEON region to provide SSA services for County Boards experiencing SSA staffing shortages, including covering assigned periods as needed. Meet with individuals and their teams to identify needs, areas of potential risk, and outcomes that are important to and for the individual. Complete and/or coordinate comprehensive assessments to determine the need for services and supports, revising assessments as needs change and completing required annual updates. Facilitate the development and ongoing review of person-centered Individualized Service Plans (ISPs), including identifying and coordinating needed supports. Identify appropriate funding sources for services and supports using the applicable hierarchy of funding options. Establish and maintain relationships with service providers, family members, and natural supports to ensure services are effectively coordinated. Promote community presence, participation, independence, and inclusion. Provide referrals and connections to community resources that help individuals meet their needs and pursue their goals. Monitor services on an ongoing basis to ensure supports are delivered according to each individual's plan and that progress is being made toward desired outcomes. Take appropriate action when concerns arise regarding an individual's health, safety, or welfare. Assist individuals in making informed choices regarding service providers. Establish eligibility for County Board of Developmental Disabilities services. Assist individuals with enrollment in Medicaid waivers when appropriate. Maintain timely and accurate documentation, case notes, assessments, plans, and other required records. Comply with Ohio Department of Developmental Disabilities (DODD) and County Board requirements regarding the reporting of abuse, neglect, and other incidents, including Major Unusual Incidents (MUIs). What We're Looking For The ideal candidate is compassionate, organized, dependable, and comfortable working independently. Strong communication and relationship-building skills are essential, as SSAs work with individuals, families, providers, County Board staff, and community partners.

Qualifications:

Bachelor's degree in education, health, social or behavioral science, social services, human services, or a related field. Eligible for Ohio Department of Developmental Disabilities SSA certification. Valid driver's license in the state of residence, a good driving record, and full liability coverage on any vehicle used for work-related transportation. Ability to work independently, manage multiple responsibilities, and meet deadlines. Strong organizational, communication, and problem-solving skills. Computer proficiency, including experience with word processing and database management programs. Successful completion of required Bureau of Criminal Identification and Investigation (BCII), Federal Bureau of Investigation (FBI), and abuser registry clearances.

Preferred experience:

Case management or service coordination. Developmental disabilities services. Mental health services. Experience working with individuals, families, service providers, or community-based organizations. Compensation $25.00-$27.00 per hour , based on applicable education and experience. Benefits NEON offers a comprehensive benefits package, including: Ohio Public Employees Retirement System (OPERS/PERS) pension Medical, dental, and vision insurance Flexible Spending Account (FSA) Three weeks of Universal Leave for new hires, beginning after completion of the orientation period Mileage reimbursement at the applicable IRS rate No weekends or holidays Hybrid work environment Opportunities to make a meaningful difference in the lives of individuals and families Employment that qualifies for the Public Service Loan Forgiveness (PSLF) program Schedule & Work Environment Full-time, 40 hours per week Monday through Friday Flexible schedule, typically between 7:00 a.m. and 5:00 p.m. Hybrid work environment with a combination of remote work, field-based appointments, and in-person meetings and trainings Frequent travel throughout counties within the Northeast Ohio region Occasional travel to NEON's office for meetings, training, and other business needs Mileage reimbursement provided at the applicable IRS rate Join the NEON Team If you are looking for a career where your work directly contributes to helping individuals live more independently, participate in their communities, and achieve the goals that matter to them, we invite you to apply. NEON is committed to providing the training, resources, and support needed to help our SSAs succeed in this important role.

Pay:

$25.00 - $27.00 per hour

Benefits:

Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Do you have available a distraction-free home work environment in which you can work independently?

Education:

Bachelor's (Required) Willingness to travel: 50% (Required)

Work Location:

Hybrid remote in Youngstown, OH 44512