Family Coach

Family Coach Trident United Way - 4.1 Charleston, SC Job Details $25 - $30 an hour 7 hours ago Qualifications Conducting community outreach projects Bachelor's degree in social work Phone communication Event coordination Intake Local agency collaboration Mid-level Bachelor's degree Data management Case management Motivational interviewing Organizational skills Human Services Client advocacy in social work Productivity software Progress documentation Social Work Referral coordination Bachelor's degree in human services Care plans 2 years Communication skills Crisis intervention counseling Community resource coordination Time management Client interaction via phone calls Full Job Description

ABOUT TRIDENT UNITED WAY

For 80 years, Trident United Way has united our community to create access to opportunities for all our region's residents to thrive. Together, with our Tri-County change-seekers, we're mobilizing a movement to lift up all our neighbors and colleagues to break the cycle of financial instability. Our focus centers on ALICE® (Asset Limited, Income Constrained, Employed) households - families who make more than the Federal Poverty Level but don't earn enough to cover the rising costs of living. As ALICE households continue to grow, we're working on bold, community-rooted solutions to support families in getting ahead when it is harder today than ever before.

ABOUT THE ROLE

The Family Coach is a frontline service provider responsible for conducting client assessments, connecting individuals and families to appropriate resources, and offering intensive service navigation and follow-up. This role is key to implementing Trident United Way's Financial Stability strategies by supporting clients in crisis, providing direct services, increasing financial stability, and ensuring high-quality service delivery. The Family Coach serves as the main point of contact for clients requiring personalized support through our network of services and community partners. Pay $25 to $30 per hour

ESSENTIAL FUNCTIONS

Client In-Take Assessments Conduct thorough one-on-one intake assessments using CharityTracker, identifying barriers to financial stability (housing, food insecurity, transportation, employment, childcare, etc.). Develop individualized service plans in collaboration with the client, including both immediate needs and longer-term goals. Clearly explain the scope of RCC services and eligibility criteria based on the allowable expenses as outlined in the Memorandum of Understanding. Ensure appropriate consents are signed and confidentiality policies reviewed. Resource Navigation and Case Support Provide referrals to in-house programs and external community partners using established RCC network. Follow up on referrals made to assist clients with progress in service plan and address barriers. Client Follow-up and Progress Monitoring Schedule and conduct regular follow-ups (phone or virtual) to monitor client progress. Reassess service plans periodically and make necessary adjustments based on changing client needs. Provide encouragement, coaching, and support to help clients achieve financial stability milestones. Data Management and Documentation Accurately document all client interactions, service plans, and outcomes in CharityTracker and other designated systems. Track key indicators related to financial stability, including income changes, benefits secured, and crisis resolution. Maintain client confidentiality and records in compliance with data privacy and agency standards. Community and Partner Engagement Maintain up-to-date knowledge of local resources and eligibility requirements. Build and maintain positive working relationships with partner agencies and service providers. Participate in RCC and community-wide resource meetings, working groups, and training. Help plan and participate in RCC-hosted outreach events, community resource fairs, and partner site orientations. Client Advocacy and Crisis Intervention Provide light-touch case management for clients in complex or crisis situations, ensuring warm handoffs to appropriate mental health, housing, or legal support agencies. Apply best practices such as trauma-informed approaches and motivational interviewing techniques to build trust, promote client autonomy, and support meaningful engagement. Act as a liaison and advocate for clients when navigating complex systems (e.g., DSS, housing authorities, unemployment).

QUALIFICATIONS

Education & Experience Associates or bachelor's degree in Social work, Human Services, or related field or equivalent job-related experience. Minimum 2 years of direct service experience with vulnerable or underserved population. Experience in case management, benefits navigation, or resource coordination strongly preferred. SKILLS Client-centered and strengths-based approach. Knowledge of public benefits systems and community resource networks. Proficiency in Microsoft Office and willingness to learn platforms such as CharityTracker and Thrive Hub. Excellent problem-solving, interpersonal, and communication skills. Strong time management and organizational skills with attention to follow-through. Ability to maintain professionalism and composure under pressure.

PHYSICAL DEMANDS OF JOB

This job requires exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects, within the office setting and relating to the position. Must frequently use typical office equipment (telephone, copier, printer, fax, etc.). Will be stationary at the desk most of the time. Communicates with constituents, clients, and/or partners by phone and in person.

WORK ENVIRONMENT

Office-based setting, hybrid option possibly available

Please Note:

Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Duties, responsibilities and activities may change at any time with or without notice.

Title VI:

NO PERSON

in the United States shall, on the ground of race, color, or national origin, be excluded from participating in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.