Responds to 911 call that have been identified as having a behavioral health or social service need. Ability to de-escalate crisis situations and work collaboratively with police and fire departments. Initiates contact with individuals identified by C.A.R.E Team staff that may need support, and to assess and identify needs;
Fields community inquiries regarding services, educates community on C.A.R.E Team services, and handles referral and linkage to community services as appropriate;
Assists individuals experiencing psychosocial or behavioral health needs by conducting interviews and needs assessments; providing education and intervention services, providing information on available community services, contacting outside agencies and scheduling referral appointments, developing recommendations for referrals, and utilizing community resources to aid in recovery planning;
Develops plans of action by interviewing individuals, contacting agencies and scheduling appointments, explaining court processes, providing referrals and follow-up, and ensuring delivery of services;
Maintains documents and information by preparing summaries of cases, documenting referrals and needs, maintaining notes on all interactions, and filing reports and documents;
Ensures service delivery by interacting and working with cooperating community partnerships and agencies;
Advocates effectively within the service delivery system to facilitate needs services for individuals and to protect the rights of those served;
Performs other assigned duties.
Master's Degree in Social Work or related field;
Two years of related case management work experience;
Or equivalent training, education, and/or experience; and
Valid Driver's License.
Knowledge of City policies and procedures;
Knowledge of generally accepted administrative procedures and practices;
Knowledge of Microsoft Office Suite.
Skill in the operation and use of standard office software which includes databases and presentation programs, along with standard Microsoft products;
Skill in communicating effectively both orally and in writing; and
Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials;
Ability to work self-sufficiently in a fast-paced environment, with skill and attention to detail;
Ability to read, analyze and interpret complex materials, budgets, and related documents;
Ability to establish and maintain working relationships with City administration, other employees, and the general public.

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