A Case Manager coordinates delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs.
Personal Injury Trainer/Case Manager The Firm Exp - 1.0 Draper, UT Job Details Full-time $20 - $27 an hour 8 hours ago Benefits Paid time off Opportunities for advancement Qualifications Managed case managers Customer communication Teamwork Handling insurance claims Interpersonal skills Intake Personal injury law Schedule management Attention to detail Productivity software Legal case management Personal injury case experience Time management
Full Job Description Now Hiring:
Personal Injury Trainer / Case Manager - Draper, UT Are you an experienced Personal Injury Case Manager with a passion for helping teams succeed? We are looking for a knowledgeable and motivated Personal Injury Trainer / Case Manager to join our team in Draper, Utah. This is an in-person position ideal for someone with strong personal injury case management experience who can not only manage their own caseload but also train, coach, and support case managers to ensure they are following best practices and providing excellent client service. Location Draper, UT - In Office Employment Type Full-Time Key Responsibilities Manage personal injury cases from intake through settlement while maintaining accurate and up-to-date case files. Train and onboard new case managers on personal injury processes, procedures, and best practices. Provide ongoing coaching, feedback, and support to case managers. Review case files to ensure accuracy, completeness, and compliance with firm procedures. Monitor case manager performance and identify areas for improvement. Assist case managers with challenging cases, client concerns, insurance issues, and other case-related questions. Ensure important deadlines, appointments, medical treatment, records, bills, and case milestones are properly tracked. Communicate professionally with clients, insurance adjusters, medical providers, attorneys, and other third parties. Help develop and maintain training materials, procedures, and resources for the case management team. Identify process improvements that can increase efficiency and improve the client experience. Provide regular updates to management regarding team performance, training progress, and areas of concern. Lead by example by maintaining a high level of professionalism, organization, communication, and client service. Required Qualifications Minimum of 3 years of personal injury case management experience. Strong understanding of the personal injury case lifecycle from intake through settlement. Previous experience training, mentoring, supervising, or coaching case managers is strongly preferred. Strong knowledge of medical treatment, records, bills, liens, insurance claims, and settlement processes. Excellent written and verbal communication skills. Strong organizational and time-management abilities. High attention to detail and ability to manage multiple cases and priorities. Comfortable working in a fast-paced, in-office environment. Proficient with case management software and Microsoft Office. Strong problem-solving and critical-thinking skills. Preferred Qualifications Previous experience as a Case Manager Team Lead, Supervisor, Trainer, or similar leadership role. Experience training new hires or developing training materials. Experience working directly with personal injury attorneys and legal teams. Bilingual English/Spanish skills are a plus. What We're Looking For A confident and knowledgeable personal injury professional. Someone who enjoys teaching and helping others develop their skills. A strong communicator who can provide constructive feedback. A dependable and organized team player. Someone who takes ownership and leads by example. A client-focused professional who understands the importance of compassionate and timely communication. Someone who can identify problems, provide solutions, and help improve team performance. What We Offer Competitive salary based on experience. Full-time, in-office position in Draper, Utah. Opportunities for professional growth and advancement. Collaborative and supportive work environment. Opportunity to play a key role in developing and strengthening our case management team. If you are an experienced Personal Injury Case Manager who enjoys training, mentoring, and helping others succeed, we'd love to hear from you. Apply today!
Pay:
$20.00 - $27.00 per hour Expected hours: 40.0 per week
