Full Job Description Job Title:

Case Manager - Spanish Speaking Preferred Description Ville 1990 serves individuals experiencing homelessness as they work toward greater stability and permanent housing. We are seeking a compassionate, resourceful, and community-oriented Housing-Focused Case Manager to help shelter clients identify and overcome barriers to housing. In this role, you will work directly with clients to develop individualized housing and stability goals, connect them with community resources and supportive services, and help them navigate the often-complex process of obtaining and maintaining housing. You will help clients access employment and income opportunities, identification and documentation, benefits, healthcare, transportation, behavioral health services, and other resources that support long-term housing stability. The Housing-Focused Case Manager will build trusting relationships with clients while maintaining clear expectations, consistent follow-through, and accurate documentation. You will coordinate with housing providers, employment resources, government agencies, and community partners to identify housing opportunities and support successful transitions from shelter into permanent housing. The Ideal Candidate The ideal candidate is someone who can build rapport with people from diverse backgrounds, navigate complex systems, identify practical solutions, and follow through. You should be comfortable working with individuals who may have significant barriers to housing and who may need persistent, hands-on assistance navigating services and housing opportunities. This position is best suited for someone who is housing-focused, solution-oriented, organized, and committed to helping people move from homelessness toward stable housing and greater independence.

Position Status:

Full -

Time Shift:

9:00 AM to 5:30

PM Pay Rate:

$20.00/hour

Benefits:

Health Care Plan, Paid Time Off (Vacation, Sick, and Public Holidays)

Key Responsibilities:

Complete assessments and develop individualized housing and stability plans with clients. Help clients identify and address barriers to obtaining permanent housing. Connect clients to employment, income, benefits, identification, healthcare, transportation, and other essential services. Assist clients with housing searches, applications, documentation, landlord communication, and housing navigation. Develop relationships with landlords, housing providers, and community organizations to expand housing opportunities. Provide ongoing support and follow-up as clients transition from shelter into housing. Maintain timely, accurate case notes, service records, referrals, and required documentation. Coordinate with shelter staff, property management, service providers, and community partners to support resident stability. Advocate for clients while helping them develop the skills, resources, and connections needed to maintain housing independently. Maintain professional boundaries and uphold program policies while treating every client with dignity, respect, and consistency.

Required Education and Experience:

Experience working with diverse populations. Bachelor's degree in a related field is preferred.

Required Skills:

Strong interpersonal and excellent customer service skills and ability to work with diverse populations. Interact professionally with culturally diverse individuals during a time of crisis and distress. Follow strict data privacy guidelines. Understand when to refer individuals or situations to medical, social, or supervisory resources. Demonstrate emotional intelligence. Be flexible and adaptable. Good computer skills. Creativeness in problem-solving. Willingness to accept supervision, direction, and constructive feedback. Willing to be a proactive member of a team. Reliable and dependable. Ability to communicate effectively and handle difficult situations with professionalism and compassion from a Trauma-Informed Care framework. Understanding of the Housing First philosophy. Willingness to have conversations with residents about housing. Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages. Must pass a pre-employment background check and drug screen.

Physical Requirements:

Ability to lift 25 pounds. Ability to stand and/or walk for at least an hour or more. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Ville Property Management is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

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