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Case Manager / Veteran Case Work
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Goodman Allen Donnelly
Glen Allen, VA (In Person)
$46,500 Salary, Full-Time
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Job Description
Case Manager / Veteran Case Work Goodman Allen Donnelly Glen Allen, VA Job Details Full-time $45,000 - $48,000 a year 4 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Life insurance Qualifications Working with the veteran population Legal firm experience Driver's License Full Job Description Job Overview The Case Manager works with a Lead Case Manager and the Vet Team Administrator to assist attorneys in providing legal services to veterans by following an established series of tasks to ensure that client cases are managed according to plan, on schedule, and that case files are complete and regularly updated. This is a full-time on-site position. Essential Duties and Responsibilities Collaborates with Lead Case Manager to implement, update, and report on litigation plans Maintains proactive, consistent communication with clients and Veterans Affairs (VA) to gather documentation and push cases forward Drives accountability by ensuring timely VA responses and completion of critical case actions Provides regular updates to clients regarding case progress Drafts and rigorously proofreads letters and straightforward pleadings Compiles and organizes documents to ensure case files are complete and audit-ready Proactively communicates with supervisors about task status, potential roadblocks, and proposed solutions Manages a high-volume caseload (100-250 cases) while staying organized and forward-moving Uses Case Management Pro (CMP) software to manage and complete daily task workflows Executes submissions to the VA using streamlined processes Participates in daily team meetings to report on case developments and priorities Provides flexible support to the team, including covering for colleagues as needed Brings a go-getter mindset to every task, with a strong sense of responsibility and initiative Competencies, Skills, and Abilities • Veterans Benefits Knowledge (Strongly Preferred) Direct experience working with veterans benefits, VA systems, or similar government programs is a strong plus Deep empathy for veteran clients and the unique challenges they face Seeks solutions and keeps things moving, even when faced with red tape or ambiguity Maintains focus and motivation in a fast-paced, evolving environment Shows perseverance in working with challenging systems, emotionally charged situations, and complex cases Preferred Education and Experience Bachelor's Degree or equivalent Law firm experience and/or