Front Desk Staff - Homeless Housing Transitional Resources Seattle, WA Job Details Part-time $31.69 an hour 4 hours ago Qualifications Employee relationship building Cultural competency Direct support Experience working with individuals from underserved communities Full Job Description The Front Desk Staff will be responsible for the safety and security of the Avalon Place (AP) and Avalon Mutual Housing (AMH) apartments and its tenants. AP and AMH are housing programs for adults experiencing mental illness and/or chemical dependency issues who have a history of homelessness and hospitalizations or incarceration. This position will be working with a diverse population and must be sensitive to the culture, religion, language, age, gender, and sexual orientation of the population served.

ESSENTIAL DUTIES

• Interact with tenants in the general milieu of Avalon Place apartments.
• Respond to tenant issues as appropriate or as directed by the Housing Case Manager and/or Housing Manager and support building rules (i.e. tenant lock outs, maintenance emergencies).
• Manage building/tenant security and de-escalate situations until resolved or a Supervisor and/or Housing Case Manager can respond.
• Respond to emergencies, follow building / staff safety and emergency procedures according to Transitional Resources' policies and call 911 when appropriate.
• Monitor visitors to the property and check-in/out tenant visitors. Ensure visitors follow building rules and policies and remove unauthorized persons within Transitional Resources' guidelines. Report any serious violations to Housing Case Manager and/or Housing Manager.
• Staff the front desk, answer phone calls, monitor security cameras.
• Document building activities, maintain log and provide Housing Case Manager with essential information pertinent to the safety of tenants and building operations.
• Assist in maintaining tenant files, intranet folder and keep housing resource notebook up-to-date.
• Direct clients where to find community resources (i.e. food bank location, metro bus schedules).
• Provide tenants with information and resources regarding their rights under housing law as requested.
• Open and close/secure community rooms according to established hours of operation.
• Monitor common areas and grounds.
• Set up and clean up for tenant activities.
• May be required to perform light janitorial or maintenance duties as appropriate.
• Monitor building and office supplies and restock as necessary.
• Assist Director of Supportive Housing with administrative duties and tasks.
• Attend scheduled agency meetings and trainings.
• Tolerate unruly client behavior.
• Must be able to work on-site, remote work is not available for this position

RELATIONSHIP WITH COMMUNITY AND CO-WORKERS

• Contributes to cooperative working relationships with other Transitional Resources staff and with supervisors.
• Engage in positive interactions with tenants, colleagues and individuals in the community, which sustain a beneficial and helping relationship with tenants and the surrounding community.

MINIMUM QUALIFICATIONS

• At least one year experience in human services, preferably working with homeless adults, the economically disadvantaged, mentally ill or chemically dependent.
• BA degree in social or behavioral science preferred.
• Tenant property management experience desirable.
• Basic understanding of homelessness and various characteristics of homeless adults.
• Pass a State criminal background and Fingerprint ID check

PHYSICAL REQUIREMENTS

The requirements described here are representative of those needed to fulfill the basic requirements of the position. Must be able to walk up and down stairs several times a day and lift up to 30 pounds if needed.

COMPLIANCE WITH INFECTION CONTROL POLICIES

Comply with current

CDC / DOH

infection prevention guidelines to control the spread of COVID-19 and other acute viral respiratory infections.

BENEFITS

This is a non-benefitted position. The position is only eligible for the State mandated Paid Sick and Safe time benefit.

SUPERVISED BY

Housing Program Manager Transitional Resources is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status. Transitional Resources provides reasonable accommodations to applicants with disabilities throughout the hiring process.

Pay:

$31.69 per hour Expected hours: 16.0 per week

Experience:

Human Services:

1 year (Required) Ability to

Commute:

Seattle, WA 98126 (Preferred)

Work Location:

In person