A Case Manager coordinates delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs.
Outagamie County Core Values Invested in Serving Better Together Create Progress Support Through Compassion Position Purpose Reporting to their respective program supervisor, the Case Manager - MH serves as a case manager for assigned clients and performs related duties toward the objectives and goals of the division.
Hours:
Monday-Friday 8-4:30 with possibilities of comp time and some flexibility may be required Office is located at 320 S. Walnut St. in Appleton, WI Comprehensive benefits package is offered including being a part of the Wisconsin Retirement System. What It Takes to Succeed As a Community Mental Health Case Manager, you'll make a meaningful difference by helping individuals navigate services and achieve their goals. Success in this role requires excellent communication, organization, and relationship-building skills to effectively support individuals with diverse and complex needs. In your first year, you'll build a strong understanding of community resources, gain confidence in care coordination and documentation, and work collaboratively with an interdisciplinary team to provide person-centered support. The ideal candidate is compassionate, adaptable, and committed to maintaining professional boundaries, practicing cultural humility, and prioritizing self-care to deliver high-quality services while supporting their own well-being. Key Responsibilities The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Provides protection and advocacy services including oversight of Chapters 51, 54 and 55. Transports and escorts consumers to meetings, services, appointments and other activities. Attends Unit and other meetings as required. Maintains accurate records and prepares reports and documentation for court proceedings. Maintains clinical files or accurate records, as appropriate, and prepares reports as required for coordination of the case and by State and Medical Assistance guidelines. Responds to client needs in crisis situations during work and off hours; evaluates suicide, homicide, and other risks. Provides on going symptom assessment and monitors client's stability, mental status, and court ordered treatment requirements at each client contact. Manages a caseload of individuals diagnosed with severe and persistent mental illness with a focus on supportive therapy, symptom management, employment, housing, social and recreational activities, medical management, daily living skills, and community integration. Provides on-call services as assigned. Works in conjunction and coordinates services with an interdisciplinary team. Education/Certifications/Experience Requirements Bachelor's degree in behavioral science or a related field required. Two years of experience with the respective target group preferred. Must possess and maintain a valid driver's license. Required or Preferred Skills Ability to transport oneself from location to location in an efficient and expedient manner. Adhere to professional ethics and standards. Skill in organization including paperwork, time management and prioritization of crisis demands. Comprehend and interpret a variety of documents including client charts, medical, accident, and other reports; psychological evaluations and other assessment reports, school records, professional literature, policy and procedure manuals, diagnostic manuals, etc. Prepare a variety of documents including client records, referrals, court reports, intake and assessment records, case notes, individual treatment plans, letters and other correspondence, etc. Work well in a team environment displaying a supportive and positive attitude. Communicate effectively with clients and family members, community agencies and service providers, psychiatrists, physicians, and other medical professionals, attorneys, Human Services personnel, school personnel, and others verbally and in writing. Knowledge of disabilities and/or mental illness, dependent on assignment, the effects on individuals and families, and the resources available. Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week.
Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.
OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE
